Forum Discussion
Unstable Home Wifi
I continue to have the same problems. I have called in to tech lines, all who promised to escalate to the engineer level. I have been told three times that I was accidentally connected to the wrong cell tower that was too far away. I have been told this has to do with all of the 5G upgrades at towers. I have also been told that is not true. Anyway, things were going fine for a while, but for the last 6 weeks service drops at least once a day, and for the last 2 weeks, prolonged outages every day. Started today around 6 am. We use Hulu as our streaming service, so all programs have been stalling, freezing, and just plain "unable to connect" and other message screens. My speed numbers have been fantastic, and one minute later, barely registering. The ping is ridiculously high, one reading was 1330ms. Done all of the usual tasks, rebooted this unit 8 times since last night. Tv has been up for the last 4 hours, but it is MADDENING. Freezes every 60 seconds, starts the conversations over and over. Took 2 hours longer to try and watch a show today. As a side note, Hulu told me that one problem they have with T-MOBILE is they constantly change ip addresses, & that make Hulu think that you are changing physical location, which you are only allowed to do 4 times. Otherwise they think that you are giving out your PW. This has happened to me 6 times, during which time I am blocked, and have to call in to Hulu. Their engineers tell that TM doesn't interface with them correctly, and was rolled out too soon before throughly testing, but it is being worked on at TM. This is getting really OLD. I am investigating other services now, but I won't make the mistake of not checking chat rooms, complaints, etc. before I settle on a new one. Oh, and now the tv & all of the wireless devices are totally out. Cellphones, with a different company, are fine. Guess we'll be watching tv on the iPad tonight. 🙄
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