Forum Discussion
USAGE details no longer available?
Been monitoring daily usage because I'm on tiered data plan. (Wish I could switch) Before I could access by clicking on "USAGE" tab but that changed overnight. Called in and was told the system is being "updated"--check back later.
Anyone else?
Hello Friends. Did you see the good news I posted on USAGE DETAILS NOT UPDATED | Comunidad de T-Mobile? I am so excited that I wanted to say here too: This issue is now officially resolved. 😁 I recommend logging out of your account and clearing history before you try again. I did on my account and it is loading like normal. YAY!!
Glad I checked here. I’ve been trying to locate usage details for about 30 minutes.
I was told they are doing maintenance on this.
The problem I had 3 days ago is back; I can no longer check my usage. It's important because I'm on the tiered data plan and want to avoid (more) slowdowns. I really don't I want to waste my time by calling in.
(Sigh) I was so pleased with T-Mobile when I first signed up with almost 2 months ago--but now...
Same problem.
Thanks, gramps28--
As a newbie to T-Mobile, I really appreciate the tips and advice from folks who’ve been around longer. 🙂
I really hope to get on unlimited soon; monitoring the data usuage is a drag. And the upgraded tier we're on is wa-aaay more more expensive than the other ISP we had.
I don't monitor my usage much anymore because I have an unlimited plan but whe we had our old plan with my wife's niece I had to do it and that's how I figured after the close of the billing cycle it takes a couple of days for new details to appear.
YA-AAAY!
Saturday morning and my cumulative USAGE is again available. Now I can see if I need to go on a "data diet" until my billing cycle closes. (I don't)Thank you, T-Moblie, for fixing this! I was afraid I was going to have to switch internet providers.
Wonder if this is the problem:
I was able to get the information I needed through my monthly bill PDFs as I was looking for a specific number, but wasn’t the easiest and the tutorial states that there should be additional options.
I tested web and app, same issue using both. Apparently, there are supposed to be additional options here, bit just Manage Data which takes me to the options to change my plan?:
