Forum Discussion
How to extend the deadline to turn in the old phone after upgrade
Hello - I requested a new iphone as an upgrade for my daughter currently in college away from home. The phone arrived in 9/19/2024 in my place. I plan to visit her by end of October, and give her the...
The trade-in deadline is created by the system for a third party return company. Because of that, it can't be altered. Can you ship your daughter the new device and the return instructions for her old one so it can get done before the deadline?
You can try reaching out to the T-Force Team by sending T-Mobile a DM on either Facebook or Twitter to see if there is anything they can do, but it is very unlikely the deadline can be altered.
