Forum Discussion
Ordered a new iphone 15 through upgrade device
Hola guys!
Has anyone ever experience the same issue that I had with t-mobile recently?
I ordered a new iphone 15 through upgrade device on November 6. It was said to be delivered on Nov 7 for the fastest delivery, so I chose the fastest one.
Today, on Nov 7, I check through my activity log, I found out that the phone is not yet being shipped out. I tried to call the customer service since this morning until evening, they always said to not worry because it will be get updated. But until now (until this time I write a question), I still haven't receive any notification or updates regarding my order.
Has anyone ever experience the same issue that I had?
Thanks guys!
When placing an order, delivery dates are estimates. Once the transaction has fully processed, which can take up to a few business days. The order, if the device is in-stock, will ship.
The estimation date of the delivery was Nov 7. I already called the customer service, and they always said that it will be today and today, but until now, I still haven't get the notification about the shipment. The customer service already checked that they have the stock available.
was the payment already processed?
