Promoción de Costco

I just followed up on my Costco promotion virtual cards with T Mobile.

I checked on line first and then called the called T-Mobile for additional information.

 It has been 87 days since my submission. The customer service rep said I had submitted all of my information but it would not be approved until after 90 days and then it may be another 5 weeks before I receive my virtual cards.

I am confused as to why it takes 90 days for approval if they have all my information and why it would take 5 weeks to receive a text to redeem my virtual card.

I converted from AT&T and have been impressed with T-Mobiles customer service until this point. 

I was handed off to an off shore call center where I had difficulty understanding the customer service rep and he had a difficult time understanding me.

I tried to escalate to a supervisor unsuccessfully.