Forum Discussion
Unable to Preorder S24 through Samsung
I get the dreaded "Your account type is not supported on Samsung.com. Please see the non-supported account types listed on the page."
I have a normal Magenta account that is not, government, employee, prepaid, past due, or any of the other possibilities mentioned by the error. I have also had this exact same account setup for years and years and have no problems doing this same upgrade in the past.
I have been going round and round with T-Mobile and Samsung support and both say it's the other's issue and are unable to provide any assistance. It's extremely frustrating. I've been such a loyal supporter of Tmobile for so many years it would be nice if they could provide even bare minimums of ethical and helpful support.
Anyone figure out a solution?
DebraJ wrote:
I'm just guessing here, but are you guys attempting to buy a T-Mobile phone from Samsung? And, if so, why? I'm on T-Mobile (originally with Sprint) and have ordered my phones directly from Samsung for 3 or 4 years, BUT I order the unlocked versions. Get the new phone, switch the sim card from the old phone, and everything's working in minutes. Samsung also offers interest free financing if you don't want to pay it all up front.
The sale from Tmobile for pre-order for an S24 was $800 for a 256gb version - $500 for bill credits w/ trade in + $30 activation fee. So $330.
From Samsung the deal I was offered was $760 for a 256 GB version, -$500 for bill credits w/ trade in - 10% cashback bonus - $75 in accessory credits. Sin cargo por activación.So essentially closer to $150-200 per device depending on how you value the accessory credits in real money.
I think you misunderstood me. I'm not asking why you choose to buy from Samsung, that's what I do. I'm questioning why, if you're buying from Samsung, do you choose to buy a phone locked to a specific carrier. I went through something similar back when my service was Sprint. When I clicked on Sprint for my phone I suddenly could only get the deal Sprint offered (which wasn't as good). If you're going to buy from Samsung, get an unlocked phone. I've ordered my phones this way for four years. You'll get the deal Samsung offers, and all you'll need to do when you get it is put your sim card from your current phone into the new one. In minutes the network will register your new device, and all will work as it should. Plus, if you should decide to change carriers you can take your phone without having to jump through hoops to get it unlocked from your carrier.
DebraJ wrote:
I think you misunderstood me. I'm not asking why you choose to buy from Samsung, that's what I do. I'm questioning why, if you're buying from Samsung, do you choose to buy a phone locked to a specific carrier. I went through something similar back when my service was Sprint. When I clicked on Sprint for my phone I suddenly could only get the deal Sprint offered (which wasn't as good). If you're going to buy from Samsung, get an unlocked phone. I've ordered my phones this way for four years. You'll get the deal Samsung offers, and all you'll need to do when you get it is put your sim card from your current phone into the new one. In minutes the network will register your new device, and all will work as it should. Plus, if you should decide to change carriers you can take your phone without having to jump through hoops to get it unlocked from your carrier.
My trade ins were an S9, S10, and two S21's. For each of these the credit from Samsung for the unlocked phone was $100-250, but Tmobile offered $500 each.
I did trade in an S21 Ultra using the unlocked offer. For that the Samsung offered was as good or better.
