Arcadyan

6 Topics

Why is the Home Internet Gateway functionality crippled?
I have Arcadyan KVD21, and while I am thoroughly impressed with the speeds from the device on the T-Mobile 5G network, I am disgusted by the lack of any ability to properly manage & (more importantly) secure this device. This trade between speed and security is insulting and offensive to me as a technologically adept Security professional, and exacerbated by the fact that T-Mobile continues to fail when tasked with protecting user account PII data. The inability to perform certain key functions completely disappoints me. Below are the primary issues and concerns, which *MUST* be resolved to keep me as a customer: Cannot perform setup / administrative tasks via wired interface. Current (internal) web interface only offers a “basic” informational portal. Cannot completely disable (turn off) WiFi, (likely due to the above). What (few) administrative tasks that are available, requires: download & installation of a worthless “mobile app”, which also requires the device be connected to the local WiFi network. Current administrative functions are limited to 3 tasks, changing the: administrative password, WiFi password, or name of the WiFi SSID. T-Mobile Internet app loses any/all functionality beyond the local network. If the gateway is connected to the internet, and the device with the app is as well, then there should be no valid reason to require “local” access, especially if the next point is true… As this prevents a parental/guardian authority from managing the device while traveling or outside the home (at work). T-Mobile app does not permit multiple instances of the app to be logged in with the same account/credentials. (per T-Mobile technical rep) What absolutely perplexes me is that many (if not all) of these points DID NOT EXIST when I reviewed an early device around one (1) year ago… So why “cripple” the functionality?!?
d_w
10 months ago Place Gateways & Devices
1.4KViews
6likes
11Comments
5G modem keeps losing 5G
My 5G modem (arcadyan) keeps randomly losing 5G connection. It happens randomly and once or twice a month. When it loses 5G, it switches to 4G which works but is obviously slower. There are cases where 4G also slows downs to a few kb/s. The only solution is to unplug and restart. Another problem is that I have my own router connected through Ethernet. I don't use the T-Mobile modem wifi. Whenever I restart the modem, 5G won't come up if the Ethernet cable is plugged. The only way to get 5G is to restart the modem with Ethernet unplugged and connect Ethernet once the modem locked on 5G. Sounds like bad firmware on that modem. Am I the only one experiencing this ? Obviously T-Mobile customer service has no clue. The only thing they suggest is to restart the modem.
ChrisA
2 years ago Place Gateways & Devices
391Views
1like
5Comments
Arcadyan vs. Sagemcom -- which is better?
I have the option of exchanging my Aradyan gateway for a Sagemcom. Which is a better gateway for the home internet? I was given this opportunity when this past weekend, we suddenly started having very bad speeds (although this for now seems to have resolved and is somewhat back to normal or at least back to an acceptable level).
CStar
2 years ago Place Gateways & Devices
1.7KViews
0likes
6Comments
Gateway sim card in a different router
I have read about how to add an external antenna to the KVD21 and am a little nervous. Instead, has anyone removed the SIM card from the KVD21 and put it in a different router that has antenna ports? Are there specific settings that are needed for this?
Solved
mattbuilt
2 years ago Place Gateways & Devices
553Views
0likes
1Comment
how do i turn off WiFi generation in 5G gateway
I use TMobile 5G gateway (10Mbps) as a failover internet WAN. My prime WAN is from Xfinity Cable (1gbps). Failover is handled by a Ubiquiti UDM Pro which is my main router / firewall. My WAPs are then plugged in to that router through my house. The Arcadian KVD21 i was sent my TMobile used to have the option on the router admin page to turn off the WiFi signal that the Gateway generates, but seems that option isn’t available anymore on the mobileApp from Tmobile internet or on the router page 192.168.12.1 For reasons of security and reducing wireless signal interference, I would really like to shut down that TMobile gateway’s wifi signal without having to go in and unplug the antennas within the device, or alternatively have a means to turn down the signal strength, or even get a TMobile gateway that has no WiFi signal generation. Please help if you can. Sadly i wasn’t able to speak with anyone who understands networks at TMobile home internet tech support. Sorry - they try to be helpful but don’t know the words.
Julian_H
2 years ago Place Gateways & Devices
1.1KViews
0likes
3Comments
I want to replace the home internet gateway
I’ve had T-Mobile home internet a few months. I was told service in my area was iffy but decided to take the risk. They were upgrading the tower near me. That caused outages but I hung in there. The Sagemcom gateway was frequently going into standby mode, too. It would show connected to the tower but not provide internet to connected Wi-Fi devices though devices could talk to each other through the local network. After a time the gateway became more reliable only requiring a reboot every couple of days. There was a two month window with good internet. Then the gateway starting going into standby again and T-Mobile replaced it with the Arcadyan. The Arcadyan is extremely reliable but not nearly as fast. Unfortunately the Arcadyan will not service a great number of Wi-Fi connections. I have ten Google Nest Mini speakers and group play would not work with the Arcadyan. I have many other devices, too. As a test I connected my 12 year old Buffalo router. It has 2.4 and 5 g bands. It services all the Wi-Fi connections just fine. I sometimes had device connection issues with the Sagemcom, too. I guess the Sagemcom handled it better. Having hooked up the old router and seeing how it solved connection issues I know both the Sagemcom and Arcadyan have that problem. So I’m going to buy the latest technology Wi-Fi router and turn the Wi-Fi radios off on the Arcadyan. There’s a script to do that. I can easily decide on a new router. While doing research I thought about replacing the T-Mobile supplied gateway, too. Since the Sagecom is faster than the Arcadyan I am thinking there may be other brands that work with T-Mobile. Talking to T-Mobile they said I could try a Nokia for $35 fee. On Amazon I saw a Yeacomm 5G Modem AX3600 and a NETGEAR Nighthawk M6 5G WiFi 6 Mobile Hotspot Router (MR6150). It says the NETGEAR Nighthawk is certified to work with T-Mobile. Home internet 5G is different from phone 5G and has a radio just for that on the tower, I was told. I am wondering if anyone has experience replacing their T-Mobile supplied gateway
Solved
dmcdivitt
3 years ago Place Gateways & Devices
11KViews
0likes
3Comments

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This trade between speed and security is insulting and offensive to me as a technologically adept Security professional, and exacerbated by the fact that T-Mobile continues to fail when tasked with protecting user account PII data. The inability to perform certain key functions completely disappoints me. Below are the primary issues and concerns, which *MUST* be resolved to keep me as a customer: Cannot perform setup / administrative tasks via wired interface. 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","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"267","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:77259":{"__typename":"Conversation","id":"conversation:77259","topic":{"__typename":"ForumTopicMessage","uid":77259},"lastPostingActivityTime":"2023-04-19T10:21:42.000-07:00","solved":false},"User:user:155783":{"__typename":"User","uid":155783,"login":"Julian_H","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-4.svg"},"id":"user:155783"},"ForumTopicMessage:message:77259":{"__typename":"ForumTopicMessage","subject":"how do i turn off WiFi generation in 5G gateway","conversation":{"__ref":"Conversation:conversation:77259"},"id":"message:77259","revisionNum":1,"uid":77259,"depth":0,"board":{"__ref":"Forum:board:gateways-devices"},"author":{"__ref":"User:user:155783"},"metrics":{"__typename":"MessageMetrics","views":1054},"postTime":"2023-04-19T08:13:22.000-07:00","lastPublishTime":"2023-04-19T08:13:22.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I use TMobile 5G gateway (10Mbps) as a failover internet WAN. My prime WAN is from Xfinity Cable (1gbps). Failover is handled by a Ubiquiti UDM Pro which is my main router / firewall. My WAPs are then plugged in to that router through my house. The Arcadian KVD21 i was sent my TMobile used to have the option on the router admin page to turn off the WiFi signal that the Gateway generates, but seems that option isn’t available anymore on the mobileApp from Tmobile internet or on the router page 192.168.12.1 For reasons of security and reducing wireless signal interference, I would really like to shut down that TMobile gateway’s wifi signal without having to go in and unplug the antennas within the device, or alternatively have a means to turn down the signal strength, or even get a TMobile gateway that has no WiFi signal generation. Please help if you can. Sadly i wasn’t able to speak with anyone who understands networks at TMobile home internet tech support. Sorry - they try to be helpful but don’t know the words. 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I was told service in my area was iffy but decided to take the risk. They were upgrading the tower near me. That caused outages but I hung in there. The Sagemcom gateway was frequently going into standby mode, too. It would show connected to the tower but not provide internet to connected Wi-Fi devices though devices could talk to each other through the local network. After a time the gateway became more reliable only requiring a reboot every couple of days. There was a two month window with good internet. Then the gateway starting going into standby again and T-Mobile replaced it with the Arcadyan. The Arcadyan is extremely reliable but not nearly as fast. Unfortunately the Arcadyan will not service a great number of Wi-Fi connections. I have ten Google Nest Mini speakers and group play would not work with the Arcadyan. I have many other devices, too. As a test I connected my 12 year old Buffalo router. It has 2.4 and 5 g bands. It services all the Wi-Fi connections just fine. I sometimes had device connection issues with the Sagemcom, too. I guess the Sagemcom handled it better. Having hooked up the old router and seeing how it solved connection issues I know both the Sagemcom and Arcadyan have that problem. So I’m going to buy the latest technology Wi-Fi router and turn the Wi-Fi radios off on the Arcadyan. There’s a script to do that. I can easily decide on a new router. While doing research I thought about replacing the T-Mobile supplied gateway, too. Since the Sagecom is faster than the Arcadyan I am thinking there may be other brands that work with T-Mobile. Talking to T-Mobile they said I could try a Nokia for $35 fee. On Amazon I saw a Yeacomm 5G Modem AX3600 and a NETGEAR Nighthawk M6 5G WiFi 6 Mobile Hotspot Router (MR6150). It says the NETGEAR Nighthawk is certified to work with T-Mobile. Home internet 5G is different from phone 5G and has a radio just for that on the tower, I was told. 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