AutoPay Change Causes Us to Lose Phone Insurance Benefits
By forcing autopay users to pay with a bank account or debit card we are going to lose the phone insurance provided by our credit cards. In my case I get a $40/month autopay discount. So I have to choose between an extra $480/year or the phone insurance on my credit card. I understand that credit card processing is more expensive than bank or debit, and I'd be happy to pay an extra 3% of my balance to pay by credit card (and thereby keep my credit card insurance benefits), but $40/month is extortionary. Can T-Mobile please reconsider this policy, and perhaps keep the autopay by credit card option for a small surcharge instead of the $40/month that I'd have to pay? Gracias
$5 auto-pay discount, T-Mobile's breach of contract
When I joined T-Mobile, I signed a contract that binds me to their regulations. It seems that contract is one way, and only applies to me, not T-Mobile. The removal of the $5 auto-pay discount using a credit card is a breach of contract on T-Mobile's part. This company is regularly hacked. Do you really think I want to leave my banking info on their site? Besides, my credit card gives me perks for paying my cell phone bill, helping me bring the outrageously high price we pay for a so-so service. Count me in for the class action law suit!
disappointed - doing away with the credit card autopay discount.
I am very disappointedthat you are doing away with the credit card autopay discount. As you seem to be concerned with "security" - thats the first thing i see when i login.. I do not own a Debit Card and I don't give out my Bank information. And before anyone says the Credit card companies increased the %.. the increase of credit card fees (based on my bill) would be $9.25.. why then am i losing $20?
Complaint about Autopay CC vs Debit
This missive is just to let you know how poor of a decision it was to require a debit card for autopay. I did not even have a debit card. Well, now I have one for the first time in my decades long credit card usage and I am highly irritated. I was going to expand my T-Mobile portfolio but I am halting this transition from Verizon. Much ill will is flowing to T-Mobile now. Too bad.