Forum Discussion
$5 auto-pay discount, T-Mobile's breach of contract
When I joined T-Mobile, I signed a contract that binds me to their regulations.
It seems that contract is one way, and only applies to me, not T-Mobile.
The removal of the $5 auto-pay discount using a credit card is a breach of contract on T-Mobile’s part.
This company is regularly hacked. Do you really think I want to leave my banking info on their site?
Besides, my credit card gives me perks for paying my cell phone bill, helping me bring the outrageously high price we pay for a so-so service.
Count me in for the class action law suit!
I'm going to paper billing as should everyone. Let them see how much it costs them to issue and mail thousands of bills and process the checks.
This is a complete scam. The advertisement says no yada, yada, yada. No surprises. No fine print. This is exactly what this is - it's yada, yada, yada. I'm surprised a lawyer has not started a class action about this yet. I would join that class in an instant. $5/month across the entire class can add up.
I'm thinking about finding an attorney for a class action law suit if I don't just switch my coverage first! No surprises--this is a BIG surprise and there is NO way I would trust TMobile or any business with my banking information. As someone else said, I'm switching back to paper at the very least. I'm checking deals from other carriers and I have been with tmobile for over 10 years. So much for being loyal. I understand new customers having to do ACH to get a discount, but this is gouging your loyal customer.
I'm thinking T-Mobile is at the top of the list for scams and conning their customers. They can't have my banking information and if I have to pay the extra charge, they lose me as a customer, First, they scammed with the purchase price of a tablet, charging full price payments for two months, comfortably taking my money, then change the auto-pay contract...They've made an enemy.
Fortisanne wrote:
I'm thinking about finding an attorney for a class action law suit if I don't just switch my coverage first! No surprises--this is a BIG surprise and there is NO way I would trust TMobile or any business with my banking information. As someone else said, I'm switching back to paper at the very least. I'm checking deals from other carriers and I have been with tmobile for over 10 years. So much for being loyal. I understand new customers having to do ACH to get a discount, but this is gouging your loyal customer.
It's happening with all of the big three.
legalgus wrote:
I'm going to paper billing as should everyone. Let them see how much it costs them to issue and mail thousands of bills and process the checks.
It costs them less per person than it does to give them the autopay discount lol. Checks processing has no fees to a business UNLESS it bounces which will fall back on the person who wrote the check,
Thanks! Basically it's collusion! Yet the government doesn't worry about helping us through this!
gramps28 wrote:
cme4loans wrote:
I signed up for $5/month auto-pay discount a couple months ago - but it wasn't applied when the next bill came. I called to inquire - they said I needed to switch from a credit card to an ACH, which I did. It's been another month now, and the new bill has no mention of the $5 credit. I am on the phone with Customer Service who now says my plan doesn't qualify for the $5 auto-pay discount. No where on the website mentions this $5 discount
Look for it on your next bill. If you changed it after the bill was already processed it may not of taken so ask for a credit.
A class action is exactly the way to go. There are some people who post on these threads and they will say all the companies are doing it, or there was no contract, or the no increases only applied to rates and not total cost, or T-Mobile in some way or another has protected itself by legal disclaimers. Comments like that are useless. All they do is parrot back what T-Mobile wants people to believe. Even if all of that suff were true, so what. There are many theories which can be pursued in a class action lawsuit which will blow right through those kinds of defenses and force T-Mobile to live up to their original committment - just like the ads say - no increases, no surprises, no yada, yada, yada. Once the class action gets going, T-Mobile is going to pay a pretty penny for this yada, yada, yada.
Fortisanne wrote:
I'm thinking about finding an attorney for a class action law suit if I don't just switch my coverage first! No surprises--this is a BIG surprise and there is NO way I would trust TMobile or any business with my banking information. As someone else said, I'm switching back to paper at the very least. I'm checking deals from other carriers and I have been with tmobile for over 10 years. So much for being loyal. I understand new customers having to do ACH to get a discount, but this is gouging your loyal customer.
Dead on right! I already switched back to paper. Gouging customers is bad business and gets you class actions which end up being very costly. When someone asks me what I think of T-Mobile, I will give them my honest opinion - T-Mobile gouges its customers and doesn't live up to its promises.
I agree this is a sneaky end-around move by an untrustworthy player in an untrustworthy industry. I'm not sure the exact basis of a class action suit although the spirit of the agreement was clearly breached. It's also interesting to me and I'm no expert but let's say the cost of taking a card is 3% then on my $40 bill, that would be $1.20 so how is it that they figure to take $5.00 from me? Why would anyone want to trust T-mobile with my private banking information that exposes me to losing the max balance in my checking account vs the $50 max exposure to a credit card? According to my conversation today with T-mobile, "most customers have provided their debit card information". First of all, I doubt that; I think most are just paying $5/mo more either because they don't want to divulge bank info or because they are too lazy to make the switch. Today I tried to switch to the debit card but was unable to do so because the T-mobile system is flawed that I couldn't even to that. After that, I called T-mobile and after an hour of voicing my disgust with T-mobile's dishonesty, I was given my $5/month AutoPay discount back forever using a card (or so they promised) but also given a $35 statement credit for my time. Pro tip: I specifically mentioned that it had cost me over an hour of my time to try to fix this problem. As usual, the Reps were super nice (not their fault, they don't own T-mobile). So I guess I said something nice about T-mobile (reps are super nice). This does not excuse T-mobile dishonesty and the millions ripped off by it but maybe leaves a path for those of us who are willing to fight to receive their just due.
