$5 auto-pay discount, T-Mobile's breach of contract

gramps28 wrote:

cme4loans wrote:

I signed up for $5/month auto-pay discount a couple months ago - but it wasn't applied when the next bill came.  I called to inquire - they said I needed to switch from a credit card to an ACH, which I did.  It's been another month now, and the new bill has no mention of the $5 credit.  I am on the phone with Customer Service who now says my plan doesn't qualify for the $5 auto-pay discount.  No where on the website mentions this $5 discount

Look for it on your next bill. If you changed it after the bill was already processed it may not of taken so ask for a credit.

A class action is exactly the way to go.  There are some people who post on these threads and they will say all the companies are doing it, or there was no contract, or the no increases only applied to rates and not total cost, or T-Mobile in some way or another has protected itself by legal disclaimers.  Comments like that are useless.  All they do is parrot back what T-Mobile wants people to believe.  Even if all of that suff were true, so what.  There are many theories which can be pursued in a class action lawsuit which will blow right through those kinds of defenses and force T-Mobile to live up to their original committment - just like the ads say - no increases, no surprises, no yada, yada, yada. Once the class action gets going, T-Mobile is going to pay a pretty penny for this yada, yada, yada.