$5 auto-pay discount, T-Mobile's breach of contract

Every time I get a bill I'm remined how T-Mobile broke their promise and used the words in their advertisements to trick people into believing the company would actually live up to what it promised - no surprises, no fine print, no yada yada yada.  It's not uncommon for people to discuss which company they use for service.  Whenever that topic comes up in conversation, I share my experience with T-Mobile and how they promised no Yada, Yada, yada, but all I got was yada, yada, yada.   

When I started 8-9 years ago, the autopay discount was $5.00 it never went to $10.00 so why are they adding the extra $5.00 now ???

I've Been Yada Yada'd wrote:

Every time I get a bill I’m remined how T-Mobile broke their promise …

Same! I couldn’t take it anymore so after decades with TMO we are now former customers. 

I had been a loyal Verizon customer for some 30 years before moving over to T-Mobile some 5 to 7 years ago.  What I noticed very quickly after making the switch was that Verizon's customer service and coverage (with respect to the remote areas I sometimes travel to) were superior to T-Mobile's.  But I loved T-Mobiles no nonsense billing, no "yada, yada, yada" - I loved there transparent way of doing business.  You were told what your monthly amount was and that's what you paid, taxes and all with never an increase - no surprises.  That business plan was so refreshing that I was willing to accept a downgrade in the coverage and the customer service I enjoyed at Verizon (to be fair T-Mobile's customer service is also pretty good...or was).  But I was SHOCKED today when I learned of the  manipulative underhanded $10 increase T-Mobile is instituting through the autopay program.  For new customers, yes, I understand if they want to begin a program of discouraging use of credit cards.  But to do this to their loyal existing customers is disloyal, a disgrace and, yes, I believe a breach of contract.  It's nothing more than an increase in our bills that they promised would never happen.  I called today to voice my dis-pleasure and extreme disappointment with T-Mobile.  I advised them that I, for one, intend to join a class action lawsuit that is bound to initiate over this policy - and, for the first time since I joined T-Mobile I'm considering going back to Verizon to enjoy their superior coverage.  Suddenly the dropped phone calls and lack of coverage in the remote areas I experience with T-Mobile don't seem worth it.  I sense a distinct lack of loyalty now to T-Mobile within myself, that I don't even like.  I have that sick feeling in my stomach that comes when you know you are about to break up with your long time partner.  If anyone hears of a class action lawsuit that has started up, please let the rest of us know.  

Autopay is not part of the rate plan. It's an optional service that's offered.

BTW Tmobile doesn't have service contracts anymore.

I signed up for $5/month auto-pay discount a couple months ago - but it wasn't applied when the next bill came.  I called to inquire - they said I needed to switch from a credit card to an ACH, which I did.  It's been another month now, and the new bill has no mention of the $5 credit.  I am on the phone with Customer Service who now says my plan doesn't qualify for the $5 auto-pay discount.  No where on the website mentions this $5 discount

cme4loans wrote:

I signed up for $5/month auto-pay discount a couple months ago - but it wasn't applied when the next bill came.  I called to inquire - they said I needed to switch from a credit card to an ACH, which I did.  It's been another month now, and the new bill has no mention of the $5 credit.  I am on the phone with Customer Service who now says my plan doesn't qualify for the $5 auto-pay discount.  No where on the website mentions this $5 discount

Look for it on your next bill. If you changed it after the bill was already processed it may not of taken so ask for a credit.

WE’VE BEEN HAD🤮This is MARKETING LEGAL MALPRACITICE and CORPORATE GREED🤮🤮”Join us and your rate will never increase” HA HA HA..here we go greedy bastards executives..welcome to the dance of BLOOD SUCKING AMBITION of the business class. 5 more dollars per customer and I pray to God, billions of losses after we all find an alternative to your TREASONOUS DECEPTIONS 🤮🤮🤮🤮🤮

I can understand the frustration of people already on plan with credit card and now this change.

But get this… T-Mobile is NOT paying autopay credit even for NEW customers with checking/savings account withdrawals. 

They keep giving different excuse every time I call.
I have never missed a payment, been on checking/savings account for the last 13 months and they are saying I am ineligible.

We are on a Go5G plan with 6 lines.