T-mobile APN puzzle - Help
Hi, First of all, I am based in Brisbane, Australia and am unable to get any support from T-mobile. I tried searching for the App in the app store and it doesn't exist (Region locked ?) and also tried the international number but my phone plan won't let me. Can I please just get a T-Mobile support email address ? It's crazy there is not one listed on the website. Secondly and onto the issue at hand …. A co-worker based inUSA has purchased some T-mobile SIM cards for use in some of our businesses IoT products. In the past we have purchased cards and specified we want a public IP address and were told to use the APN of b2b.static. This batch of SIM cards however b2b.static APN is not working; the router is unable to get an active internet connection with the SIM. I also tried the following APNs: fast.t-mobile.com b2b.tmobile.com None of them worked. Then as a last resort hail mary, I used an APN we use here in Brisbane with Telstra SIM cards …telstra.extranet and huzzah, the router is now up and running with an active internet connection using the T-mobile SIM card. Can anyone please help me to understandwhat is going on ? Thanks in advance, Dan
Unstable Hotspot and MMS Issue
Hi All. I am having a strange and annoying issue. I have an unlocked Samsung S21. When I use the APN provided by T-Mobile, I have a very unstable phone hotspot. I turn on the hotspot; sometimes it connects, sometimes it doesn't. If it connects, it disconnects quickly. I have to turn on and off airplane mode multiple times to get it to work. I found a work around by creating a new APN for the phone. I changed the APN Protocol to IPv4/IPv6 and the APN roaming protocal: to IPv4/IPv6. With those settings, the phone hotspot works. Great right? Almost. Unfortunately, with those settings, I can no longer send group MMS. And to make matters stranger, my wife has an identical phone without hotspot issues. Can you help please? -Thanks! Name: T-Mobile APN: Fast.t-mobile.com Proxy: <Not set> Port: <Not set> Username: <Not set> Password: <Not set> Server: <Not set> MMSC:http://mms.msg.eng.t-mobile.com/mms/wapenc MMS proxy: <Not set> MMS port: <Not set> MCC: 310 MNC: 260 Authentication Type: <Not set> APN Type: default,supl,mms APN Protocol: IPv4/IPv6 APN roaming protocol: IPv4/IPv6 Turn APN on/off: Grayed out Bearer: Unspecified Mobile virtual network operator type:GID Mobile virtual network operator value:544Dno MMS on GCI towers
I am unable to recieve or send MMS messages when connected to GCI towers in Alaska. SMS, call, and data all work fine. The issue appears whenever I am on GCI network, and disappears when I drive through an area with t-mobile coverage. Here are the details of my issue: Google Pixel 6a Android 13 build TQ3A.230605.010.A1 T-mobile prepaid Error messages: Message expired or not available Trouble sending Here is what I have tried: various recommended APN configurations Ensure my plan and balance are valid Restart phone and reset connection with airplane mode switch texting apps / clear and reinstall app disable wi-fi calling update android while these solutions worked for others, they did not for me. What are the next steps towards finding a solution?
