Wifi woes
I walked in a store on 9/23 and was told to try the TMobile for free. Instead, I returned it 4 days later as it could not compare with Ziply and Tmobile is charging me $30 a month even though I returned it. They also messed up my bill, cannot help me on the customer service line since I don't know my pin and they don't accept Social Security numbers as back-up anymore. I was told I had to go back in a store. Terrible customer service.
How long is 48 hours in T-mobile time
Curious if 48 hours is actually 48 hours going into the weekend. We set up a split payment and yall took the payment twice. When I called, the representative said they were made aware that this was a problem and we would be refunded within 48 hours but with that extra payment being taken we are at risk of other things not going through. Spent over an hour on the phone trying to get an answer about that and our bad internet 😒. Anyways, has anyone else dealt with this and how long did it actually take to go back into your account?Overcharged every month, how do I get this resolved?
I'm on a trade in promotion for two phones, but every month they add a charge for one of my phones. I've been overcharged every month for the last 4-5 months and every month I call in to get the credit. I'm given the credit every month, and told that it shouldn't happen again, yet every month the extra charge comes through. I shouldn't have to call in every month to get this resolved, but nobody seems to be able to make this update a permanent one. Any ideas on who to contact or how to get this fixed?
For all SPRINT customers. READ THIS!
Sprint/T-Mobile customers still on Sprint Billing & Rate Plans THIS IS IMPORTANT! So I noticed alot of people cannot see their device usage details...Your Device Usage information has been migrated to the T-Mobile side of billing. If you have not already...set up a T-Mobile ID and follow directions to setup T-Mobile account and use your current Sprint email address but put in Forgot Password and change your Sprint Password on the T-Mobile side. USE The T-Mobile App. It actually does communicate with the site when installed so if you have had the T-Mobile app on your device for a while then uninstall and re-install it. You should be able to see recent usage now. Also request ur data from Sprint customer service and they will email it to you. Next. PROMO OFFERS are for Trade In Credit UP To $1000 which means...whatever device is being traded in is assigned a Trade In value based on the device & condition. You might have a device that you feel is new but it is still considered used. Galaxy S22 Ultra 5G Device is worth 500 to 800 depending on the exact details. So you will be told pricing based on the Full Available Trade In Amount but you will not qualify for it. So keep in mind when they receive the device and do the diagnostic check then you will be given 24 equal monthly device credits. So if you get 600 for the trade in then you will get 24 credits of 25 dollars on T-Mobile Plans. However. SAMSUNG IS CURRENTLY OFFERING THE SAME TRADE IN VALUE INSTANTLY & then you can finance through them. Now keep in Mind That you may have a Sprint Lease that needs to be paid off also. Samsung is Giving you an enhanced Trade-In value of up to another 300 as long as you follow the carrier's Plan requirements of a 2 yr Mobile plan. You can then take the new Device to T-Mobile and Setup the plans & phone as if you are a Brand New Customer. So cheaper plans, free Watch or Tabs, All the extra Streaming & Services that T-Mobile is offering. So They are offering to pay off current contracts with gift cards. So you don't actually need to Trade In the device to T-Mobile just keep all the information Samsung Sends you about the Trade-In value & Bring your remaining payoff amount to T-Mobile. That's the only way to combine multiple offers. T-Mobile does not combine their offers on plans and devices. Also Samsung is Giving instant accessory credits to get buds,Watches, cases, whatever. Remember that Sprint billing is completely different than T-Mobile Plans. Sprint did 2 yr LEASE DEALS. So you are required to trade in or payoff entire balances. T-Mobile does 2yr Mobile plans with device Purchase Options. Which means you own it after 24 payments. https://www.samsung.com/us/trade-in/ https://www.t-mobile.com/offers
15 years with tmobile and getting promised to fix issues but not happening
Hi, 15 years with t-mobile. About 4 months ago added lines under my family plan and all the problem started! Billing all screwed up! Every time happens I have to deal with this! Last 4 months I have been calling and issues arent fix! Please help or at least tell me if you cant fix so I can move on to a different company!
Being charged for an old account after transferring to a new one?
A few years ago, I joined T-Mobile with my partner at a T-Mobile store. The representative gave me a 3rd line as part of a promotion for free. He said that my bill would be lower if I got this 3rd line, and I could decide to activate it for someone else in the future. I never did. Fast forward to last year, I transferred my line and my partner's line to a new account. A T-Mobile phone representative assured me that this 3rd line would be dropped, and I wouldn't be charged for it. I was. For months, I was charged for this 3rd line on my old account. Every few weeks I reached out to T-Mobile, and they assured me that they fixed the account and refundedme the money charged. They never did. Month after month I was charged until finally, I received a letter from a Convergent Outsourcing collection agency. I was put on Collections. ¿Qué hago?Tmobile process done INCORRECTLY
Has this happened to anyone? I did an account transfer to my mom, in which my act was closed. (Dec'22) Before the transfer my mom purchased a new phone.They didn't transfer my moms billing to the new account. So i was charged on my old account which still hadmy card info I called over the phone and was toldi couldn't be refunded because the account is closed. Apparently the process when transferring was done wrong. I hadto transfer my moms device over to the new account before closing. Iwas helped with both transferring acct and closing (since itcouldn't be done at the t-mobile store)over the phone,so the person helping me have had to known that since the point was to transfer the acct (DEVICES AND ALL). Ihad NO idea they were goingto charge me, i did not receive any statements for my last bill or ANYTHING. Plus i was charged in January too!! When i log inonlineit goesstraight to my moms new account. So there was no way for my to see my bill for January or Feb! I woke up to huge bill on my bank acct So now im stuck with a possible collection bill!! it's so frustrating that i had no idea of this bill. (Feb'23)Why am I charged for two already ported out lines?
I am on Essentials plan. Original I had 3 voice lines and the plan was $90. After I ported out 2 lines at the end of the last year, the account is showing two lines cancelled, but the plan is still showing $90 charges for the plan in January. What is going wrong?
Trade-in offer costed me more?
To provide you with some background, I dont trade in my phone unless it's like an insane deal. I saw a deal on May 8, 2021 that looked something like this: T-Mobileis offering theiriPhone 12, iPhone 12 Pro or iPhone 12 Pro MaxwithUp To $830 Off(via 24 Monthly Bill Credits) with aQualifying Device Trade-In. Available Phones (prices before applicable trade-ins or bill credits): Apple iPhone 12 minifrom $729.99 Apple iPhone 12from $829.99 Apple iPhone 12 Profrom $999.99 Apple iPhone 12 Pro Maxfrom $1099.99 Eligible DeviceTrade-in Value(must be in good condition): Get up to $830 off: Apple: iPhone 11, XS, XR, X, 8 I was had and iPhone 11 at the time and saw that I pretty much…don't have to pay like anything other than possibly activation and what not. That same day, I went to the Tmobile store downstairs from me and spoke w/ sales rep and I asked him at the start, do I have to pay anything today or over the next few months? and he said "you don't have to pay anything withthis trade-in". I was like…this is awesome, I'm about to walk out with a 1:1 trade-in. So after ringing everything up at the register, the I offered to pay ANYTHING that same day and the rep said I didn't have any outstanding charges and even said that I could get a new case with it. I have my new phone now and I didn't even have to pay a thing. First bill that came after was $8.54 more. Then the next and the next and all the bills after. The only difference I see on the bill? Under "Equipment" it says I received T574 2021 Apple Trade P6 of $26.05. These numbers and codes are gibberish to the average consumer and where are these numbers even coming from? I contacted support after a couple months after realizing this will be reoccuring for god knows how long…I attached the customer support's response when I asked them to clarify the charges: WHERE ARE THESE NUMBERS COMING FROM? The receipt I received said NOTHING about any of these. I fail to comprehend what this customer support is trying to explain. Nothing about these things were written anywhere a customer could see. I understood that I would have possibly received monthly credits but I also had offered to pay upfront any future charges. EITHER WAY, $830 trade-in credit? Nope. According to this customer rep, I owe a lot more and the reoccuring +$8.54 lasts for 24-months. This is absurd. Please correct me if I am interpreting the deal in error. Even if the deal was executed in this way, the sales rep shouldn't have denied any additional charges and could have at least explained these things to me when I had asked????????
