Phone was broken I do not have insurance and can't afford a brand new phone at this time
I am not looking for a free phone. I just want to be able to get one of the same of better value than I had at a reasonable price. My phone was broken and I'm still paying the monthly payment for it. I can't bring myself to get another monthly plan or expensive phone. However, of course, I need one for so many reasons right now …sick family members, job search, trying to get into a new home rental, and so forth. Any suggestions?
Phone replaced under manufacture warranty
Hello I wanted to know if there was an email I can send to someone in the corporate office so I can communicate an issue that I recently had. I purchased last June 2021 a brand new S21 plus 5g and 10 months into the use of the phone the screen went completely black and come to find out it was not repairable and I was told at a T mobile store to contact Samsung for the warranty replacement. When I called the Samsung warranty dept. They (Samsung) said they would replace the phone and not only that, for the inconvenience, they were going to upgrade me to a new S22. I accepted the offer but to my surprise the rep for Samsung said I would have to pay for this to take place. Mind you at this point I am confused as to why I would have to pay out of pocket since this is under 1yr warranty. Come to find out later down the road the rep put me down as if I was calling to do an upgrade. He sold me the idea so he can get the sale fro me. I am so disgusted with Samsung and when I received the new S22 it was much smaller than my S21 plus cause he sold me the S22 regular. Now not only am I not satisfied with my new S22 phone I am stuck PAYING for my monthly installment payment for the S21 Plus I NO longer have. I reached out to T mobile support to see if they can help me cancel the monthly payment I was making for a phone that broke just under the 1st yr. No one seems to be able to help and I would like to notify T mobile corporate. Can some one help me with an email? I really need this resolved ASAP!!
Can I trade in iPhone 15 Pro if I got the back glass panel fixed?
My iPhone 15 Pro fell one foot onto bathroom tiles and the back glass cracked, even though my phone was in the case. I was wondering if I get this back screen replaced by apple if I will still be able to trade this phone in for full value when the time comes. Everything else is fine.
Will a signal booster keep me connected to a single tower
I'm curious about using a cell booster, but a bit of background on my situation. I have a couple towers near me, which are tower 1 west-northwest and tower 2 north. Tower 1 is a little bit closer and my home tower. When I'm connected to this tower, I have a good connection and good speeds. However, I frequently get bounced to tower 2 and the upload speed is basically non-existent (0.4 - 0.7Mbps) and unusable. I see this behavior across my phone and home internet, although the phone occasionally gets a couple Mbps. I've reported the issue to tmobile countless times without a resolution. So, my question is if I hook up a cell booster and pull the signal from tower 1, will the boosted signal prevent my devices from hoping back over to tower 2?
Bought a NEW device that is faulty and T Mobile refuse to replace or refund
I bought a brand new Franklin Wireless RG2100 in December 2023 from the flagship T Mobile store in Las Vegas. I am in NY and it is faulty. I took it to a Boston T Mobile store who told me they couldn't do anything as it was pre-paid (bought outright) and to call customer service. I went to New Haven T Mobile store who told me to call customer service while instore as they had no process to deal with a pre-paid faulty device. We called customer service who didn't know what to do. I called customer service the next day and spoke to a supervisor who also said he could do nothing. I have paid for a brand new device that is genuinely faulty, under warrantyand still looks brand new, yet T Mobile have taken my money and refuse to refund me or give me a replacement device. Nobody disputes the unit is faulty, even though customer service imply they don't trust me, however their own store on the phone told them it was as responsive as a "brick". What they are doing is nothing short of theft as they know it is faulty, they know it is under warranty, yet they won't give any means to replace, fix or refund it. To clarify, there isn't even a light scratch on the device, it still looks brand new and still in it's original box.
where is my phone
I sent my broken phone back to assurance in the envelope provided. Some how it got lost? And I got charged because they never received it. Why am I getting charged if I sent it. I called they said I will get my money back in 2 to 3 bill cycles. It's been almost 4 months now and Everytime I call they don't know what to tell me. That they are still waiting. They are going to send a email to the higher ups. They went to check the inventory see if it arrived. Esto no es justo.
