Charged for a Cell Spot
Hey All, I recently transferred (closed) my account and moved it into my ex-wife's name. The rep I worked with on the phone helped me close account and pay the balance for my phone, etc. Now a few weeks later I get a bill for $314.65 for a supposed CellSpot non-return fee. To the best of my knowledge I never received or used a CellSpot device- and have zero record of any communications with TMobile about it! I have spent 4 hours on the phone -- (mostly on hold) in the last couple of weeks-- only to eventually be disconnected when I asked for the call to be escalated. I asked the reps numerous times if they could provide me with a description of the specific device I was sent, and any documentation of the standard replacement fee charge- and if they have any record of my ever receiving it, but they are adamant that their system doesn't have that information. So am I just supposed to pay this phantom charge for over $300?!?! Helpppp!
CellSpot v2 Update Email - How?
I got an email asking me to update my CellSpot: I have a CellSpot V2 SS2FII Femtocell Multi-Band SOHO, manufactured by Nokia. It is connected to my home internet. The light is blinking green, indicating LTE traffic going through it. If I turn it off, my LTE service vanishes. So I think it's working fine. The link in the email goes here: 4G LTE CellSpot setup & help Which says nothing about updating it. The femtocell version doesn't have a wifi network, so how am I supposed to update it? Thanks in advance.
My cellspot not connecting
Hi, I looked over the internet to see if there was something i was missing. I just upgraded to the v2 as the original cellspot stopped working 6 months ago ( just green power light nothing else) The new one started with green flashing power and amber flashing internet. I had originally setup through my archer ax21 router but after two days switched to plugging directly into the modem. (a tplink tc-7620) and plugging the router into the lan port. Now i have green flashing power and solid amber internet led. I called customer support and that was fruitless. After 20 minutes of telling the person on the phone that she doesnt have a script for my question she checked with her colleagues and told me that xfinity comcast doesn't block customers ports. ( Not entirely true as there are about a dozen ports they do block that started way back with the sasser worm iirc). I have tried various port scanners and the results are mixed but it seems to say that the ports are open but filtered? No explanation of that. I have cycled power a bunch of times and have tried resetting the cellspot a couple of times. Does tmobile have a port testing site that they recommend to see if i need to confront my ISP at a higher level? GraciasIs my neighbor's 4G LTE Cellspot degrading my service?
For reference I live in an apartment building which has acceptable T-Mobile service as I'vegone years without any issues living here. A new neighbor hasmoved in recently,and I noticed that I havebeen experiencingworse call qualityand more calls have beendropping. Our building has a very spotty internet provider with high ping and slow upload speeds. A few things lead me to believe that my new neighborshave installed a T-Mobile 4G LTE Cellspot. I'mfamiliar with the Cellspot because my parents live in a rural area and have one in their home.In the past myphone used to display 5G service regularly, nowinstead itdisplays LTE exclusively. When stepping outside about twenty yards away from the building my 5G service returns. I also receive better speeds when running a speed test outside away from my building. Inside of my building I barely reach 40mbs down and usually below5 mbs upload speed which is important for calls and video calls. Speed and the quality of calls has never been an issue before.But only recently becauseof this I'm needingto leave my hometo make calls. It's frustrating because like I said this is a recent issue and I can pin it to something that's making it worse. I use my T-Mobile service to get away from my terrible internetto begin with. I understand that there is no way to connect to the tower directly because the Cellspot is basically a small tower itself and the phone connects there by default. ¿Cuáles son mis opciones?How secure is T-mobile's service? Is it encrypted?
How secure is T-mobile's service? Is packet sniffing or a man in the middle attack possible on the T-mobile network? I know that most ISPs have a good idea of what a user does on their network. You can typically just use a VPN to enable more anonymity online. But from the signal between a device and the cell tower i'm guessing there can be multiple security issues. Lets say I login to my T-mobile account or bank account. And someone has set up a repeater or fake signal that my phone connects to thinking its the T-mobile service. Would that person be able to see the data being transferred over the network. Or is the signal my phone sends out encrypted not allowing for this to happen. Devices like the 4G LTE Cellspot connects to a customers own router and allows them to broadcast a T-mobile signal using their home internet. Are people that own this device able to see data and traffic from my phone? They could possible configure their router maliciously to look at all traffic coming from a 4G LTE Cellspot device with unsuspecting T-mobile customer connecting to it thinking its connected directly to a cell tower. Another way this device can be abused is the person can limit their bandwidth to the device to unusable speeds but all phones around it will still connect to it because its the strongest T-mobile signal. This would degrade the service and make the T-mobile service around that device practically unusable. I swear I'm not paranoid. Just a student studying security and these questions came to mind. Gracias.Confirm CellSpot Coverage Address
I am receiving notification from T-Mobile that they cannot confirm my CellSpot coverage address. I follow the procedure to confirm via text messaging, but there is no reply. I tried to confirm the correct address with my online account (it already is correct, nothing has changed), so nothing is there to allow me to confirm it. If I call 611, the people answering have no idea how to confirm my address. Any ideas how to do this - I am dependent upon my CellSpot because the coverage is so bad in our area in Florida. Thank you for your help.4g LTE Cellspot
My cellspot is hissing (fan noise) and won't connect to anything. The power and the Internet are only flashing (green and yellow respectively). All the other lights are off. I have hit the reset button (maybe a little over an hour ago) but no go. Its been like this all weekend. I need the cellspot as I only get 1 bar in the house. Had this device since 2018 and its been flawless until now. Suggestions?
