Whitelistandregularusage plan? Really?
It is truly amazing how some T-Mobile tech support people are so completely useless! After waiting on hold and being subjected to inane music, and a recorded message that tells me how important my call is, and that I have "a team" of support people on my side…I get no answers! My wife and I have been struggling for two days to set up our new iPhone 12 Pros, and especially trying to configure the dual SIM feature. From in store clerks, to local tech support, to the two levels of611 tech support - and even to two levels of Apple support - nobody understands how (or even why) one might setup an eSIM. I actually found that now I know more about it than all of the techs that I have spoken with, and was giving them advice! After all of this, and with a varietyof data connectivity issues, I finally got my phone working. My wife's phone (the second phone on our account) was intermittently dropping, or failing to connect to data. Rather than the "Cellular Plans" option in settings displaying the plan that we have (ONEPlan)it displayed a very odd plan "whitelistandregularusage". What the heck is that? We made the mistake of wading back into the T-Mobile tech support muck! Finally, have much time on hold, a dropped call, more time on hold…we finally got to a specialist who claimed that he understood the eSIM process…We laboriously explained the problem over again, and asked him about the "whitelistandregularusage". His answer was stunningly absurd. He said that he sees that all the time, and that since we bought our phones directly from Apple and not T-Mobile, that this was a defect in the phone, and that we needed to return the phone to Apple for repair, or have them configure it! Talk about pass the buck! It did not take long on Google to find a forum where people had reported the issue (not on this list unfortunately), but it did not seem to come up with an answer. One poster said that their father had turned off their data! Not really understating, at first, how that might be possible, I went into our T-Mobile account. Sure enough, my phone showed one add on, but my wife's showed none! Somehow in this process of setting up the new phones, her data had been turned to "no data"! I changed the setting, and voila! Problem solved! I am now better equipped than a room full of T-Mobile techs, who, if that cared about learning their product, could have saved me a boatload of time! ¡Gracias T-Mobile!2 Phones w Physical Sim Cards? ESim
Lost IPhone 11 but found it after I did a tradein for Motorola 2022 so now there are 2 physical SIM cards but one is fully activated for Motorola and one semi workingfor my IPhone but both have thesame number?Iwould like to have iPhone set up for esim and erase/reuse the iPhone original physical SIM card and don't touch/keep my number and physical SIM card the same for my Motorola? note: iPhone no longer can text normally or set up wifi-calling and fully paid off but I wanted a safer 2nd new phone number unrelated/incomnectedto my Motorola and current phone number
Starting date prepaid plan - eSIM app
Hi everyone, I'm looking to buy a prepaid plan via the eSim app for a six month stay in the US. I would like to purchase the plan ahead of time, so it activates on the arrival date and is ready to use when Iland. As far as Ican tell there is no way to set a starting date when purchasing the plan and it would be activated straight away. Is this the case or am Imissing something? Other providers (like for example simly) provide the option to set an activation date. Otherwise I would have to deal with this upon arrival, when i have other things to do and need a working connection right away. Also i would like to know if there is a plan, which includes a flat for calls to Europe (Germany) or at least reduced international rates? As far asIcan tell, there are only plans with flats for US calls only. Thanks for any help, best.
Esim with existing and active phone number
Dear All, I am a registered T-Mobile customer with valid phone number in the US. I am using the US sim card when travel to the United States, but this time,I want to activate esim keepingthe existing US phone number.Is this officially possible to activate esim with current phone number? I download the "prepaid esim" app but it looks the esim feature is dedicated ONLY for new customers. What is more, is it possible to roll back esim to the standard one or it is only one time switch so my old simcard won't be active anymore? Lookingforward to hearing the answer from you. Appreciate your help. Los mejores deseos,
Is there an extra cost to activate esim?
Hello, I have a regular sim card 1 phone number and Iwant to upgrade to the iphone 14. The new iphone is only e sim (i wouldpurchase it unlocked from the apple store) if I want to activate it at home will there be an extra cost to my monthly phone bill? If anyone knows anything I would really appreciate it!!
