Trade In Credit Scam
Purchased new IPhone 13 because of the $800 promo credit offered for trading in my device. Store tells me I will receive a send back kit to return my device. No kit arrives, so I take it upon myself to contact customer service since the website does not allow me to request a send back kit. Explain the situation to the rep and they say they will send me a kit. Receive kit, send phone back. Phone is received. Check my account to see a $175 credit. Think to myself what is this? Contact customer service and they tell me they sent the wrong "return kit" and that kit is only for a buy back credit. Furious…explain the situation and am assured they have noted on my account that I should get the promotion and will remove the $175 credit and that I will see it on next bill. Don't see it…repeat process by calling in to again hear I have "noted it on your account and see a manager has approved". Receive new bill…still not fixed. Fix It! I have screenshots and video of the condition of the phone I sent andconversations assuring me it was fixed. So give me my money or send back the pristine phone I sent in that is worth more than your lame $175 offer.
How do i cancel my account with your horrible, non-responsive company?
Tried calling on multiple occasions but hold times are 45 minutes plus even though they say 15 minutes Tried the thing where they call you back. It ask you to press #1 but it does not accept it. No chat available on the site. Just horrible customer service.
20 Year T-Mobile Customer - Customer Service had become very inadequate, terrible. Rude.
ExtremelyPoor Customer Support. I will try to be as brief as possible. My family has been with T-Mobile for 20 years. In 2015 I purchased an iPhone 8. With the iPhone 8 I purchased Apple support. Few weeks ago, the battery charger port on my original iPhone 8 failed, and I wassend a replacement iPhoneby T-Mobile under my extended warranty agreement of 7 years. The replacement iPhone had lots of intermittent issues. After several failed attempts yesterday I replaced my first replacement phone with a second iPhone 8 under my Apple extended warranty through T-Mobile. With the previous phone and the current one I've been trying to get assistance with issues with my Apple Watch with connection to my 2nd replacementiPhone When I called for support today, the first rep kept putting me on 'Hold' the phone and coming back and I'm assuming to either look up or ask someone how to support an Apple product.This was also my previous experience less than a month ago on the original bad iPhone that I was sent by T-Mobile, the customer service rep didn't have the product knowledge and really wasted my time. So today I went through two service reps the second service rep instead of trying to fix my issue with my Apple Watch. Wanted to sell me another line for $10 for my Apple Watch. After clearly explaining why I was calling this individual ignored that and wanted to sell me a service. Instead of addressing my needs. I requested a supervisor and then after the supervisor, C., Team Coach, being actually kind of rude to me, ask me if I wanted to add a additional line to my watch after I clearly told her why I was calling and why I wanted to speak to her. She just wanted to clarify. The Team Coach kept interrupting me and speaking over me. I hope the conversating was recorded by T-Mobile I was shocked. I'm extremely frustrated. The supervisor continued to interrupt me as I was trying to explain the situation to her andshe kept assuring me how good she was with Apple products, but would never be quiet enough long enough for me to get the issue resolved so I finally just hung up. If there's anyone here, who's getting ready to switch to another cellular service recommendations are requested. I'm not sure what is happened with T-Mobile's customer service. I put up with bad cell reception for two decades because of customer service with T-Mobile was excellent. Apparently that's no longer the case and no longer reason to stay with them. I've invested literally thousands of dollars in multiple phones, Apple devices and accessories through T-Mobile. Why do I keep receiving bad iPhone from them? No Q.C.? I guess if you area legacy customer T-Mobileis no longer concerned about customer retention. T-Mobile will be losing five customers in the next 60days and I noticed from the comments my family is not the only oneleaving T-Mobile, disappointing. Greg B - Houston Texas xxx.xxx.4523
Pase internacional
Be very careful when purchasing an international pass. It's a bit of a scam when it comes to cruises. They don't apply. Be sure not to waste your money because they charges are astronomical compared to international. Nowhere on the contract does it warn you about it not apply to cruise, SO THIS IS YOUR WARNING. I was not only charged for the pass but also for whatever the cruise ship charged T-mobile, though my contract was not with the cruise ship nor did any of the paperwork tell me this information.UPS and TMOBILE are NOT a good combination!!!!
The local T-mobile store didn't have my upgrade phone choice in stock (they barely had anything in stock), so I had to get it sourced from somewhere else. They only use UPS and you can only get a signature required shipment. Well, I happen to work for a living so I wasn't able to be home to sign for it any of the 3 days they tried to deliver it. I called T-mobile as well as UPS multiple times, spent time on UPS's website to see if I had any options. Both companies told me I had no options short of letting the pkg get returned to the shipper or pay up to an extra $10 to get the package dropped off at a local UPS store or get the delivery date changed. Because I didn't want to get the pkg returned only to have to go back to a T-Mobile store to do this ALL OVER AGAIN, I finally went on and paid the extra money to get it dropped off at the local UPS store for God knows when….. I don't understand how a company can do this to people. I understand that they do these things for security reasons but they don't give the customer ANY option or choice in the matter. This was an EXTREMELY frustrating and maddening exp. Of all the things I've ordered through the mail in my life, I've never had this happen to where I had no option that was not only more expensive but also highly inconvenient and aggrivating. After all this I feel like switching carriers. T-mobile was absolutely no help at all and any time I called them I had to start the entire explanation of what was happening all over again. I was a Sprint customer for over 20 years before they got bought out by T-Mobile and my exp with their company up until hasn't been bad but not great either. But after all this, I am a very unhappy customer. This experience has really turned me on them.Almost 2 decades with T-mobile, but switching to AT&T today thanks to horrible customer service.
Started with making a payment arrangement. I set up a payment arrangement recently. I was going to pay my outstanding balance today (9-29-22, payday). Somehow the system gave me payment dates of the 25th and the 27th! Called sunday, spoke to Jasmine. After 45 minutes of her repeating the same thing about some button she can't push and NOT transferring me to the supervisor, she says she set up an alert so that if my service is disconnected before i make my payment this afternoon, she will waive the reconnect fees and manually restore my service. Well, of course at 6:30 this morning my service was disconnected. Noone available to speak to before 7. At 7, spoke to Dexter who read the notes and said that he saw what Jasmine said but he himself was unable to do it and it had to be Jasmine. He said he would send a message to Jasmine. I asked for a supervisor and was told they were all in a meeting. 3 hours later I haven't heart anything so I called back. Spoke to someone (didn't get her name) who read off a speech about all the things we couldn't do and according to the notes on the account nobody told me anything about a manual re-connect. Asked for the supervisor because she kept saying she looked through the transcripts of my conversation with Jasmine, but i asked could someone review the actual recording so they can hear their employee telling me what she said. I was put on hold. 3 times she came back to tell me they were reviewing the information. Finally she comes back to say there was nothing she could do, the supervisor said so. Again I asked if someone reviewed the recording and she admitted she hadn't and couldn't. So again I ask for supervisor. Then came Cicily. The single most arrogant, condescending and rude person I have spoken to at T-Mobile ever. She proceeded to tell me there is nothing to be done to give me any help until I've made a payment. I asked her if she reviewed the recording, she said she didn't need to. Repeated the payment speech 3 more times. I asked again if she reviewed the recording, then she told me i was interrupting her. I let her finish everything she wanted to say. Then I asked again if someone would review the tape so that they could see i wasn't making it up. She finally said she did hear toward the end of the call that Jasmine did in fact tell me she would manually reconnect my service, but that she was wrong and should not have said that and that I didn't need to know what was going to happen to Jasmine (which i didn't ask). I said, so you know that i was given incorrect info after repeatedly asking for a supervisor and there is still nothing you can do to help me. She then repeated her make a payment speech. I asked to speak to her supervisor to which she replied "I am the supervisor". So I again asked for someone above her in the organization chart. She said there is "no one else here". I said so is there any one anywhere I could speak to. She said no. I asked her name and she gave it. I told her i would be listing her name as the reason i'm leaving a company that i have loved for almost 20 years and her response was "that's fine". I am livid. I understand that it is my responsibility to pay my bill on time and this is hardly the first time i've been late. But I have always paid my bill (a pretty substantial bill i might add), but in this terrifying economy where most of us live paycheck to paycheck, you mean to tell me that a few hours extension is too much to give a longtime, loyal customer? And to be spoken to in such a manner. ABSOLUTELY LIVID!! Thanks to Cicely, When my paycheck does hit this afternoon, I will be using it to take AT&T up on one of the many offers i have declined in the past due to my loyalty to T-Mobile.lied to
Has anyone else been lied to by multiple T-Mobile representatives? I was told almost four months ago that unlimited home internet would be a maximum wait of two weeks … based on that and the combined price I signed up for the phone service. After several representatives told me multiple different things I was finally sent everything to get set up, after four days our internet came to basically a standstill.. upon calling I was informed that the high speed still wasn't available and at this point the "supervisor " had to admit that I had been lied to based on the chat log… still nothing could or would be done because NONE of the EXPERTS were under her and just so happens she also couldn't put me in contact with any of the supervisors that were in charge of these people… almost comical… I should have came here and searched "lied to" . Seems pretty common for these people to not tell the truth!
Incredibly horrible incompetent service!
A warning to prospective and current T-Mobile customers...Reconsider this company as your provider if you expect to ever get a phone unlocked and able to be reused. (despite all of their specific criteria being met) - All customer service calls get forwarded to a call center in India where they have no idea how to correct common problems. The primary goal is to prevent the call from being escalated to the floor manager. Even after it is escalated, the managers don't know how to correct common in-houseissues. Even more unfortunate is the factthe local T-Mobile employees who are extremely helpful have no control over this as T-Mobile has implemented a system which prevents common issues from being resolved. Most customers give up and purchase a new phone from a new carrier. Currently I have over 24 hours invested in an attempt to get a single phone unlocked. The wonderful local employees at T-Mobile (ErikFarmer and Matt Maes) have also spent in excess of (7) hours attempting to resolve this issue. Unfortunately, they also have to contact the call center with the same results. I have an appointment tomorrow with an attorney to discuss a possible lawsuit. I have several other people I know with the same problem. My discussion with the attorney will discuss the possibility of a class action lawsuit as I'm sure there are manyother past customers with this issue.
T-Mobile, fix your customer service. It is extremely poor
You outsourced your customer service at the expense of your customers and you're not listening to all of the complaints you're getting. I have wasted hours(not minutes) on the phone with customer service because our conversations keep getting lost in translation and they do not understand how to handle complicated issues, so we keep going around and around in circles. I couldn't even open an account and get a device at the physical T-mobile store because you guys ran multiple credit checks on me because of the extremely poor customer service on the phone. And in the end I couldn't even get my device, and all I got was a lower credit score. Thanks T-mobile.
