horrible customer service
Avoid the store at all costs, I went in because out of the box l've had pixel burning issues on my screen and I only got it two days ago.. Instead of helping me with the return process the manager Vanessa told me no about a dozen times her workers around her were really nice and they helped me but she told me no and to get out of her store and then when I refused and said I paid $1,900 for this phone and it's broken she accused me of breaking it called me stupid and then told me I shouldn't have been so careless so then I demanded her manager she went to the back without saying anything while I was still talking to her she then came out and said she could do a return for the same phone but I would have to ship the phone out and she was going to print me a shipping label she went back to get the shipping label on the phone with her manager came back with him on the phone and said I want you to leave because I don't like you. I was like okay I'm not leaving until you fix my issue they told me to leave again and her manager on the phone said something was going to be held on my account and it was going to reflect and I said no this isn't my account this is my mother's account nothing can reflect on her account so then I said I'm not leaving until you tell me what you did to my mom's account and they said we're calling the police and I said good call the police because you ripped me off in 1900 bucks won't replace my phone and called me stupid called me a liar and I said I'm not leaving until you tell me what happened to my mom's account I can't afford to pay her back she wouldn't talk to me and didn't say anything until police came The police themselves had their guns almost drawn yelled at me to get out of the store I did so almost grabbed me and wrongfully detained me to the point where now I'm going to probably file a report against Bothell Police for not giving directives, having their hand on the butt of their guns, wrongfully detaining me, telling me l'm going to be arrested for trespassing when you don't get arrested for trespassing and I hadn't even been trespassed yet, The store was withholding information from me to keep me there 1 even told them I was going to leave if they told me what was wrong with my mom's account. had done nothing wrong wanted help with a problem that I assume they could fix but so far T-Mobile is trying to help us but this store is absolute garbage. I didn't threaten anybody I didn't say anything bad to anybody I elevated my voice cuz l'm an excited talker l'm also a big guy so she knew that she could have the cops on her side she even put a blanket over herself from the back who goes to work with a blanket? You were trving to play the You were trying to play the part of the innocent little girl when you were not you even looked at me with a smirk on your face when the cop asked me a question that never took place... Vanessa, You're terrible at your job T-Mobile needs to be held responsible for not replacing a phone when I open it out of the box and it's got burnt pixels on the screen as if this Was a refurbished phone T- Mobile is selling people refurbished phones and saying their new! This is absolutely unacceptable I went in for help and got the cops called on me and trespassed there's going to be a lot of recourse happening because of this and possibly terminating our contract with T-Mobile I'm so irate and never been so publicly humiliated by Vanessa if that's how you do business with customers who are having a hard time because they spent $1,900 and have a phone that is functioning but not perfect 1900 I should get perfection....I've been a customer for 20 years and this is how they treat me and my mother? Verizon has a deal right now where we can get three phones for free... People like Vanessa are why I hate going to stores and hate getting new things because if it doesn't go right it's never the customer's fault... have nothing to gain you sold me a lemon and then publicly humiliated me and then barred me from your store.... .T-Mobile especially this one on thrashers corner in Bothell Washington needs to be avoided as long as Vanessa and her manager are there. Even the rest of the employees hate the people they work for they say it to you when they're not there.
My bills balance are wrong and tooo much
I try to contact T-Mobile company to find solutions to my problem… I have been payed high bills for 4 or 5 months and I see that is too much to pay too much money.. I pay as the same amount as I payed before I finished the devices balance!! What's wrong with you??? Please try to fix my problem or contact me as soon as possible!..
Feedback/rate poor supporr
Hello. I just recieved some of the worst support I've ever had from this company. normally its alright and helpful at times but this time I was completely let down by expectations. A month ago I asked for help repairing my phone, It broke AGAIN shortly after its repair even though it hasn't been dropped and has a case protecting it. I had to pay 200 dollars to get it fixed. I was told by support they would try to get it fixed for free since its unreasonable to have somehow had the screen glitch or chip despite paying to repair it.I was then informed that for some reason I had lost my insurance awhile ago which may have helped reduce the cost,and was never notified despite them saying they did via text, and that they can't give it back to me now Juanita failed to properly solve any of my issues and thensent me back to my day with a final somewhat rude messageand I couldn't leave any feedback. Im unsure what to do besides post on here now and hope I can get some kind of help, or at least leave info for the poor support I received from Juanita
UPS and TMOBILE are NOT a good combination!!!!
The local T-mobile store didn't have my upgrade phone choice in stock (they barely had anything in stock), so I had to get it sourced from somewhere else. They only use UPS and you can only get a signature required shipment. Well, I happen to work for a living so I wasn't able to be home to sign for it any of the 3 days they tried to deliver it. I called T-mobile as well as UPS multiple times, spent time on UPS's website to see if I had any options. Both companies told me I had no options short of letting the pkg get returned to the shipper or pay up to an extra $10 to get the package dropped off at a local UPS store or get the delivery date changed. Because I didn't want to get the pkg returned only to have to go back to a T-Mobile store to do this ALL OVER AGAIN, I finally went on and paid the extra money to get it dropped off at the local UPS store for God knows when….. I don't understand how a company can do this to people. I understand that they do these things for security reasons but they don't give the customer ANY option or choice in the matter. This was an EXTREMELY frustrating and maddening exp. Of all the things I've ordered through the mail in my life, I've never had this happen to where I had no option that was not only more expensive but also highly inconvenient and aggrivating. After all this I feel like switching carriers. T-mobile was absolutely no help at all and any time I called them I had to start the entire explanation of what was happening all over again. I was a Sprint customer for over 20 years before they got bought out by T-Mobile and my exp with their company up until hasn't been bad but not great either. But after all this, I am a very unhappy customer. This experience has really turned me on them.
lied to
Has anyone else been lied to by multiple T-Mobile representatives? I was told almost four months ago that unlimited home internet would be a maximum wait of two weeks … based on that and the combined price I signed up for the phone service. After several representatives told me multiple different things I was finally sent everything to get set up, after four days our internet came to basically a standstill.. upon calling I was informed that the high speed still wasn't available and at this point the "supervisor " had to admit that I had been lied to based on the chat log… still nothing could or would be done because NONE of the EXPERTS were under her and just so happens she also couldn't put me in contact with any of the supervisors that were in charge of these people… almost comical… I should have came here and searched "lied to" . Seems pretty common for these people to not tell the truth!
horrible customer service
I canceled my home internet service on January 13 and they had charged me on January 1st. However, they charged me again on February 1st. I called to get a refund because why would they charge me for a whole month i didn't use their service for. They said Icouldn't get a refund immediately until the 12th. Iasked them why and they said a new bill had to generate and start the refund process. Why can't they just send me a refund on the same day just like they took my moneyfor a whole month i didn't use at all???i want my refund immediately!!! or i will call the bank and report thischarge!!I've had various problems with their customer service this is why i canceled.HORRIBLE customer service.
Firstly not well trained individuals at the store who talk down on the competition… very tacky. Second the call representatives don't seem to understand English very well, they say don't worry when clearly there is an issue, they say we are taking care of it…. When they are not. Then you get a text message saying all of your concerns were addressed, when they were not… gaslight much? they do not handle concerns. I was unable to be transferred to a supervisor and customer service appears to be harassing me with phone calls three days in a row because they clearly don't communicate that I already talked with someone and I took care of the issue they were stating which by the way was due to untrained staff at their physical location who misguided in the process of keep and switch photo submissions. Im very frustrated to say the least and wondering if I made a horrible decision switching from my previous carrier.horrible service
T-Mobile review The worse experience I ever had inn transferring over from Verizon to T-Mobile. I curse the day I went with T-Mobile. They make it so, so, so difficult to transfer, to get a password, to get an account, to get your rebate & absolutely no one in their on-line tech department knows what they are doing. I signed up 9/11/234 & am still trying to change a password & get my $381.25 (8 days later). Nothing is ever done right, according to them yet, the people telling me how to do it are the on-line tech people. I spent hours on the phone with a guy named Ramsey (who works from home and I heard his wife & kids in background making all kinds of noise, yelling and screaming) & he told me to drive to the store ( ½ hour each way which I did & waited in line for over ½ hour to get help) to get a password to open my account (didn't know how to even give me a password). Then, if can't get it there he will call me back in 5 days. The rebate was done all wrong although, that on-line person reviewed it and told me was fine. Its 9/20/23 (9 days later) and I'm still at it. I had to re-sub all my last 2 total bills from Verizon. Had to get with Verizon as I was locked out of my old acct when transferred. Had to get codes and acct numbers and transfer numbers. Had to download all this to my computer then, had to go and upload all of this to T-Mobile. (rebate tech suggested I go back to the store again and do it there. Another 1 hour drive. Every time I have a problem, will I have go to store???). It took at least 2 & ½ hours (today alone!!!) and still have no idea if this is acceptable to T-Mobile. They won't process it till 48 hours from now. I fully expect it to be all wrong again and have re-do again. I believe they make this so difficult that you will give up on getting a rebate. I also understand that once you file (if u can ever file) for refund, that it takes several months to get refund. One lady I talked to, in the store, told me she never got her refund. I intend to go too every review site I can to let people know about the horrendous service they get with T-Mobile.20 Year T-Mobile Customer - Customer Service had become very inadequate, terrible. Rude.
ExtremelyPoor Customer Support. I will try to be as brief as possible. My family has been with T-Mobile for 20 years. In 2015 I purchased an iPhone 8. With the iPhone 8 I purchased Apple support. Few weeks ago, the battery charger port on my original iPhone 8 failed, and I wassend a replacement iPhoneby T-Mobile under my extended warranty agreement of 7 years. The replacement iPhone had lots of intermittent issues. After several failed attempts yesterday I replaced my first replacement phone with a second iPhone 8 under my Apple extended warranty through T-Mobile. With the previous phone and the current one I've been trying to get assistance with issues with my Apple Watch with connection to my 2nd replacementiPhone When I called for support today, the first rep kept putting me on 'Hold' the phone and coming back and I'm assuming to either look up or ask someone how to support an Apple product.This was also my previous experience less than a month ago on the original bad iPhone that I was sent by T-Mobile, the customer service rep didn't have the product knowledge and really wasted my time. So today I went through two service reps the second service rep instead of trying to fix my issue with my Apple Watch. Wanted to sell me another line for $10 for my Apple Watch. After clearly explaining why I was calling this individual ignored that and wanted to sell me a service. Instead of addressing my needs. I requested a supervisor and then after the supervisor, C., Team Coach, being actually kind of rude to me, ask me if I wanted to add a additional line to my watch after I clearly told her why I was calling and why I wanted to speak to her. She just wanted to clarify. The Team Coach kept interrupting me and speaking over me. I hope the conversating was recorded by T-Mobile I was shocked. I'm extremely frustrated. The supervisor continued to interrupt me as I was trying to explain the situation to her andshe kept assuring me how good she was with Apple products, but would never be quiet enough long enough for me to get the issue resolved so I finally just hung up. If there's anyone here, who's getting ready to switch to another cellular service recommendations are requested. I'm not sure what is happened with T-Mobile's customer service. I put up with bad cell reception for two decades because of customer service with T-Mobile was excellent. Apparently that's no longer the case and no longer reason to stay with them. I've invested literally thousands of dollars in multiple phones, Apple devices and accessories through T-Mobile. Why do I keep receiving bad iPhone from them? No Q.C.? I guess if you area legacy customer T-Mobileis no longer concerned about customer retention. T-Mobile will be losing five customers in the next 60days and I noticed from the comments my family is not the only oneleaving T-Mobile, disappointing. Greg B - Houston Texas xxx.xxx.4523