Victimized by SIM card swap scam; would like to engage T-mobile regarding aftermath
Hello all. I'm writing this here because there doesn't seem to be a way for me to engage T-mobile over email (so as to send them all the evidence related to my horrible experience), and I'm hoping that a representativemonitoring the forums will pick up on this and provide a way for me to discuss this with T-mobile over email. Two day ago on the 25th of January, I was victimized by a SIM card swap scam perpetrated by some total strangersin New Jersey (I live in Washington state myself). The fraudsters apparently called T-mobile, impersonated me, and got my number transferred to their SIM card, which they then used to gain access to my bank account and PayPal account, leading to two days of hassle and anguish, as well as the financial damage listed below: $10,000 from my bank account that I cannot use pending investigation of fraud $1,075 in charges made to my credit card from my PayPal account Approximately another $100 in non-credit card-funded charges made using my PayPal account $62 I had to spend with my bank to preemptively decline further charges from PayPal before I was able to report the fraud (as PayPal, amazingly enough, doesn't have 24-hour customer service, so I wasn't able to stop the fraud until they opened shop at 6AM the next day) Plus whatever otherinformation the fraudsters have been able to glean from the data associated with my number that they may yet put to nefarious use I've had to spent the past day and a half closing and reopening accounts with my banks, changing phone numbers and passwords associated with my credit cards, and losing sleep in general because of this attack, and all because someone at T-mobile evidently didn't follow procedure (or worse). As outlined in this link, it's apparently now T-mobile policy that "SIM card changes will now require either SMS verification from the customer or the credentials of two employees". My niece, who is the owner and administrator of the account that my number (the one that was stolen) falls under, absolutely was not contacted by T-mobile prior to the SIM swap taking place; she only received a SMS notification after the SIM card change had already taken place(and we still have the message itself to prove it), at which point it was already too late to prevent the fraudsters from gaining access to my bank/online accounts. T-mobile also did nothing in terms of verifying identity before they handed control of my phone number to these fraudsters, as the PIN my niece set up on the account was evidently never asked for (she has never shared that PIN with anybody, including me, so it's not possible for the fraudsters to know it). As for the possibility that two employee credentials were used to effect the SIM card change -- well, that'd mean that this was an inside job, and would make it even more pivotal for T-mobile to contact me so that I can help them root out these bad actors from their ranks. In any case, I would like for any T-mobile representative perusing these forums to contact me so that we can continue to discuss this matter over the phone and over email. I strongly believe that T-mobile is culpable for the damage I suffered as a result of this fraud, because under no circumstances should any T-mobile representative simply hand over control of my phone number to some guy who found my name/address/number off internet white pages or whatever without even bothering to verify the matter with the customer who owns the number. Enhui Hao
T-Mobile is scammer!
I went to the store for upgrading my phone V+ and they gave me another V+. I used Chat for making sure what happen Danicamarie wrote me it was a promotion for me and now I have two phones in my line and one is free by the T-Mobile Promotion (scam). I wrote I do not want surprises but Danicamarie wrote I should not worry, this is a promotion and second phone will be totally free. My ex girlfriend bring her iPhone (she bought in Apple Store) and T-Mobile take like one month to complete her transfer phone number after many problems. My ex girlfriend she did not like T-Mobile and she transfered her phone number out of T-Mobile to another carrier. But T-Mobile actually created a third Revvl V+. I actually have two physically Revvl V+ phones with its own boxes but I have actually three Revvl V+ phones in T-Mobile system, three different IMEI, ID and one of those is the "promotion" (scam), another should be mine but another T-Mobile is using my ex girlfriend name and her phone number for creating an imaginary third Revvl V+. This means: I have two physical devices, one was a "promotion" but T-Mobile has three in system. I am charged for 2 phones, the "promotion" was not real and T-Mobile is using the identity of my ex girlfriend for charging two phones when I have two and one was "promo". Cramming, false advertising, use of identity and data of someone never had a Revvl V+, scamming, bad company practices. The actual customer service like always are using words as: "i am in your side", "apologizes for all inconvenience" but they are not solving. And the last "expert" Juanita with her Supervisor wrote me: "the promo was two years ago", I like the plans but T-Mobile is very disorganized with data and bills or they are just very dishonest company. T-Mobile act as a scammer company. They are a scammer by their behaves and practices.
is T-Mobile actually going to honor what what their customer service reps told me they were going to do
After a linky battle with customer service trying to get enter in my financial information to pay bill I was finally directed to the customer service $10 side cut their app wasn't recognizing The voice Bank numbers or the pinpad bank numbers so I politely refuse to pay their $10 service fee because their app is broken and had to get into a nice but lengthy discussion on why I should have to pay for their faulty billing for unreliable billing process needless to say they credited me they credited me the 10 bucks so I give him my b banking info that I couldn't input on their nonpay line to restore my service at a cost of about 20 bucks more than my bill why is my phone still restricted is your customer support staff that I get through from your billing app able to unrestrict my phone were they lying to me should I be worried about identity theft you tell me she waffled pretty quickly when I asked her for some other way to identify who I was speaking to besides just Annette on the $10 fee that you were charging or maybe she just made a mistake and didn't reinstate me whatever it is I want it fixed I found my old phone so I can just go and deal with my old company and you'll just be left with another bad review another angry warmer customer another complaint to the better Business bureau and accusations of fraud and if I can manage it or reverse charge from my bank I don't need the 8 hours of aggravation because Walmart doesn't know where to send people to pay with cash don't think I could have found a simpler question that the people selling your products and plans have no clue aboutand apparently your customer support ths are going to sneak in that $10 payment next month and I'm what not going to notice? That charge of $10 needs to be removed my phone needs to be turned back on completely the way it was and I should be credited well at least one day for the time I lost because your customer support failed to liftthe restrictions as promised or I'll put your phone in my dresser drawer and go elsewhere