iphone 11 trade in
I was told at T Mobile that I could receive $800 for my iPhone 11 which would go towards my bill for the iphone 13 pro max. The bill is originally $36 for 30 months before the credit.They printed the labels & told me that I needed to send it in. When I get home I see that the label said customer accepted value$180. Which is very untrue. No price other than $800 was discussed if I knew it was only worth $180 I wouldn't of accepted the phone.Did this happen to you? If so were you able to return whatever phone you accepted & get out of contract? Or complain & get more than what was on your label.
Switching from Verizon to TMobile was a terrible decision!
Deceived by TMobile and now they will not honor it. Bought a new phone while with Verizon and then months later decided to switch my family over to TMobile to save some money. TMobile acted like bringing my device over from Verizon would be a non-issue. Immediately, after transferring to the TMobile network, my text messages began failing to send. After 4 different calls with tech support, 4 times of resetting my phone to default factory mode (then reinstalling all apps and going through my healthcare organizations security to have several work apps readded to my device)and having to make two trips to the TMobile store (40 minute drive each way), my phone is still having text messages fail to send. I have zero issues with the phone, it is in perfect condition and operates flawlessly. However, TMobile's solution to this is that I need to buy a new $900 device. How about 'No!'. I just bought a new phone a year ago for $900 and that phone had zero issues on the Verizon network. TMobile guaranteed me that I could bring my phone over with me. Now that's it's not working as I was told, now they backtrack and say, "well we do have some issues with Verizon phones and typically it is with text messages or data issues". So you are aware that this is an issue yet did not mention it to me as a possible problem and now you want me to buy a new phone from you. What a gimmick!! The issue is on the TMobileside, it's theirnetwork, they should be responsible for replacing my device since you told me that mine would work!! If they had been upfront about known issues with Verizon devices I would have reconsidered making the transfer to TMobile, which I guarantee is exactly why they did not disclose this information. For me, the $20/month savings between the TMobile and Verizon bills was not worth this hassle! I will be continuing to share this experience with multiple outlets.
Scammed by T-mobile, now what?
Tmobile said I was getting 800 on trade in and a free watch. So I gave them my Note 10 Plus along with 475 cash in exchange for an S23 Ultra and a supposedly free watch. I was told the phone was paid in full and the watch was free and that they were switching my plan to 55+ to lower my bill. Then the bill came and it had gone up by over 100 a month, they've been charging me monthly for the phone and for the watch since April of 2023 and say I owe them over 750 for the phone. Now I am not so dumb as to ever agree to trade my phone and also pay over 2500 for any new phone and I never wanted the watch that they are charging me 400 for and another 14 a month to connect it even tho I have never once used it. I went to the BBB website and it says TMOBILE is not a BBB member I have had zero luck with the aproximately 3 hrs a week for 10 months thatI've spent talking to customer service then I find out they've been charging me 10 dollars for each of call. I've been paying for all those wasted hours where they always make empty promises I don't know what to do about this Ive been a customer for nearly 20 years Do I need a lawyer? Is there a way to file some kindof official complaint? Any advice would be appreciated
T-Mobile is scamming?
On OCTOBER 10, 2021, I went to the T-Mobile store located at 9024 Jamaica Ave, Queens, NY 11421. I was offered a trade-in my IPHONE 11 for an IPHONE 13 PRO MAX and get a credit for every trade-in I make since I am trading it in. The gentleman who helped me was named Joseph. But apparently when he was doing it that same day the system went down or something. It is not my fault that the system went down or something wrong went down. If it went down it is YOUR COMPANIES fault. I should not be held accountable for your company's errors and actions. I traded-in 2 IPHONES 11. So both CREDITS STILL HAVE NEVER APPLIED. It has been about over a year and STILL NOTHING HAS BEEN DONE. I am frustrated with your company handling things because they are not even trained enough to answer my questions at all. I call every week and literally nothing has been done still which is unbelievable, annoying and very frustrating. They always say "we are investigating and I will put a note here" and still I HAVE NOT RECEIVED MY CREDITS FOR BOTH MY IPHONES 11. I have all of the papers that I have gotten from T-Mobile. I have the tracking number and everything. NOW APPEARTLY T-MOBILE CANNOT LOCATE MY 2 IPHONES WHAT A COINCIDENCE DON'T YOU THINK? IPHONES HAVE SERIAL NUMBERS HOW IS THAT EVEN POSSIBLE. That is not my fault that is your company's fault ONCE AGAIN not doing their job correctly and not being trained enough! I have even been to the store several times and it is literally back and forth with all of the company's employees. They always say "we can't help you, call customer service". I call customer service and they say "go to the store they will help you". Clearly nothing is being done by your company's employees. I would not like to call and talk to Telemundo 47 and Univision, I am sure they would like the whole scoop of how every T-Mobile employees avoid to helping THEIR PAYING CUSTOMERS. I also know that every time I call everything is recorded. I know you guys have the recordings of me speaking clearly to your company's representative and telling me "yes, send your 2 IPHONES 11 and we will apply your credits soon as possible in your billing cycle". I also asked why it says 2 IPHONE 13 PRO MAX with the serial numbers INSTEAD OF MY 2 IPHONES 11, they said "it fine since I will put a note here and the line is being recorded for training purposes". First of all if I am agreeing to a trade-in why would I return my BRAND NEW 2 IPHONES 13 PRO MAX. Think about it. You guys have my recordings clearly stating that it is fine that is says that and the employee put a note. I have the serial numbers from both my iPhones 11. You could never be too careful clearly. I called and I was told it's lost shouldn't everything get scanned since it's a huge company in the warehouse. The phones we sent together and T-Mobile provided me with the tracking number. I literally wrapped them carefully and mailed them out asap. I followed all of he instructions. What a coincidence don't you think? It been about ONE YEAR and still NOTHING AND I HAVE NOT RECEIVED MY CREDITS. I will send copies of what I have received along with this letter. T-Mobile is very unreliable. Hopefully this LETTER DOESN'T GET "LOST" AS WELL.
Extremely long hold times, lying about hold time!
Why is T-Mobile lying about customer service hold times? In the past 3-4 days, I have called several times. Each day I have been on the phone with them nearly 2 complete hours or more for some calls. They are lying about hold times. The recording said 5 minutes hold time and I have been on for 25 minutes. Yesterday It said 7 minutes and I requested a call back. It called back and then put me on hold for another 8-9 minutes!!! What is going on? The customer service I received int he past few days has been one problem after another trying to get my device replaced. And they mailed my device to a local store and the store rep didn't want to give it to me because she didn't want to do a phone transfer at 6pm, so she told me it wasn't delivered. However it was delivered the day before. This is the absolute worst service I have ever received in 15 years of T-Mobile service. And now I receive a message saying they are mailing me my new device and I am going to be charged for it!?! Charged for what??? OMG, I can't with them anymore. I think we all need to leave T-Mobile!
T-mobile gave my personal account to someone else
I was given my phone and was informed that it was mine to keep and do as I please even make a tmobile online personal account to manage it. I made the personal account in hopes the company had apps for security and games ect I had full access to my account and I started the account using my identification information and personal email. Then I found a data breach in 1 of the credit reports so I contacted T-mobile to find out how to handle the breach the rep said he was unable to login to my account stating that if I wasn't the account holder I wouldn't be able to login and view the billing side of my account mind you I made a personal account using my email and DOB Ect. I logged in and that was months ago even still today I am still able to view the billing side of my account. However T-mobile after the first phone conversation and the first rep congratulating me he said that my account was the first he had ever seen where the company owed the consumer money and not consumer owing T-mobile. Since then T-mobile has yet again allowed or has given out personal identification out to unknown individuals who didn't have my information associated with the phone. So they being T-mobile gave my personal account to some unknown business and stripped me of my account permissions. Your not going to believe why though. Someone deposited funds into my personal account that was made with my email address not some business account with several phone lines under the business account. Which as of now I am actively looking for attorneys to settle this issue but of course the shotty services on my phone now I get alot of dropped calls, web pages time out or just freeze on top of redirects to pages I didn't want in the first place.lied to
Has anyone else been lied to by multiple T-Mobile representatives? I was told almost four months ago that unlimited home internet would be a maximum wait of two weeks … based on that and the combined price I signed up for the phone service. After several representatives told me multiple different things I was finally sent everything to get set up, after four days our internet came to basically a standstill.. upon calling I was informed that the high speed still wasn't available and at this point the "supervisor " had to admit that I had been lied to based on the chat log… still nothing could or would be done because NONE of the EXPERTS were under her and just so happens she also couldn't put me in contact with any of the supervisors that were in charge of these people… almost comical… I should have came here and searched "lied to" . Seems pretty common for these people to not tell the truth!ups lost my package - tmobile wont refund me
My T-Mobile package was undeliverable so it was sent back to T-Mobile. Ups lost the package in the mail so T-Mobile filled a claim with them. Ups sent the claim to T-Mobile but T-Mobile has not done anything about it and do not want to refund my phone until they receivethe phone. But the phone was lost in the mail. It's been over a month and I have not received a refund. I call T-Mobile and they keep saying 5-7 business days that they are escalating my claim but I called back today and they said a claim was never put it. I don't know what to do anymore. I just want my refund.
Fraudulent activity on my account, empty promises from Rep's, and no resolution so far.
Someoneactivated a sim card on my account and made calls originating from Jordan outgoing to different countries in that region. I am in the US and I only have one activated phone. This had to be a Tmobile employee because who else would have access to my account? I have called customer service several times and I am getting empty promises and lies from the Tmobile Rep's. I was told that a Fraud Claim was filed on my behalf and that was a lie. I was also told by another rep that I would receive a call back from a manager to help me rectify the situation and that was also a lie. T mobile needs to do better!