Lost my phone, need new sim card to so i can keep my old number
I lost my phone and was hoping to have a new sim card sent to me so I can keep my old phone number. I'm currently on deployment in Poland, I plan on buying a phone here, and was hoping to have the sim card sent to me because I have heard that european tmobile stores wont be able to help me with the sim card here.
T-MOBILE LOST MY TRADE IN
I pre-ordered the 14 pro and received it in September, so I shipped back my old phone to receive the credit for it. Tracking shows it was delivered on the 28th of September, but I kept getting texts that I needed to ship my phone in, and that was weird, considering they had already gotten it, right? So I contacted customer support not once but TWICE in October, and both reps assured me that my phone was received and that I'dreceive my credit on next months bill (November). I got my bill for November, and the old phone is STILL on there...so again, I contacted customer support, and they said they'd escalate it and figure out what was going on. Today (November 11th) I received an email saying they couldn't locate my phone in their warehouse…. I am highly considering changing carriers because this is absolutely unprofessional. How does a company this large manage to lose people's phones constantly?? And no, I don't have the issue resolved yet, so if anyone has advice, please send it my way.
Seven months and still no resolution!
Like many other people have posted, my trade in seems to have disappeared between the USPS station and Assurant. When I began this odyssey, I was initially told they received the phone and it was broken. After about a month of that, suddenly they had never even received it. I have literally spent days on the phone over the last several months trying to get this resolved. Usually the multi hour calls end with a credit to the account for the amount I should be receiving anyway, while they do more "research" . I have been a customer for almost a decade and cannot believe how badly they are handling this. What legitimate company thinks it's okay to drag a customer through something like this? I am beyond frustrated and do not understand why their service has become so terrible.
