Unknown backend error message!
I am having the Unknown backend error message when trying to make a payment from may 1, 2024.I have use auto-payment for years. The system did not take the payment. I cannot make the payment online. T mobile customer support cannot take the payment over the phone. The IVR system cannot take the payment. Their customer service send me to the local store. The local store called their support cause they couldn't help. The store support couldn't help the store manage, to help me because the store employees and manager couldn't be verified by "their support". This is a mess! They treat prepaid like second class citizens. Their post paid service is not better either. I was about to change from pre-paid to post paid and realized they are even worse! I was promised a call back, and t mobile broke their promise by no calling back. Very disappointing! After 20 years being with TMobile.. is time to say goodbye and move with a better company.
Fraude
So, as i am on the phone with Tmobile cust. service as igettexts about more new purchases, which wasi was calling. Fraud happening in real time. Rep said it was inside of a store. They would have had to had my phone numbers, ID AND my PIN in store. They even used my saved payment method to bring my bill up to date (due that day). Didn't think you could do that in store? Do they have app passwords too???? Tell me how they did that without ALL of my personal info? Also, tell me why i have not heard back from the fraud department for 4 days when i was supposed to receive a call yesterday? Tell me the truth about what was stolen, cause 3 times in 2 years, big red is looking awfully good at this point. 7 years and this is how you treat a customer?
