Online shopping - "couldn't process your payment"
I am trying to purchase a phone upgrade and have added my selection to my cart. At checkout I get the message "We couldn't process your payment" as shown in the attached photo. This is a confirmed issue with T-Mobile. I have made purchases with this card just prior to and after making the purchase attempt from T-Mobile.Attempts by both web and via the app give the same message My card has no holds, denied charges, and over 20k in available credit. All confirmed by calling my Capital One Venture X card support Capital One showed that an attempt was made by T-Mobile for $0 though the due amount shown at checkout is $120. Clearly a disconnect between the checkout page and the charge requested by T-Mobile Yes, I can use a different card though the Venture X offers Phone insurance if the phones are purchased with it. Also, in looking at posts from a year ago similar issues were reported with different cards. I called T-mobile support and they offered to try to process with a representative, however that would cancel some of the benefits of purchasing online as promoted by T-Mobile. example - $35 fee cancelation per phone upgraded and the way the phone credit is distributed to be applied completely to the upgraded phone cost.
Conectivity with my device
Hello there My name is Gabriel and i am from Austria, visitng the USA somewhat regularly I have a question about prepaid mobile internet and the connectivity with my device In 2019 and 2022 i bought mobile internet devices from verizon (the 2019 got called back) that so far provided me in excellent service However, in 2023, when I visited the USA again, I wanted to get another purchase another 1 time pre paid plan, but this time the nice man at the counter couldn't finish the process with my European card nor phone number (which used to work fine from 2019-2023) Thankfully a friend from the US came over and helped us out Ever since the aforementioned events of 2023 i cannot regain acess to "My Verizon", so i looked around to other servcice providers When i did an "IMEI-identification" it says :"Your device is partially compatible with the T-Mobile network-you can still use this device on the T-Mobile network, but it's functionality may be limited." So my question is, since I will visit this September: will I be able to bring my device to a T-Mobile store, open a new account, get a one-time pre-paid internet plan that is compatible with my current deviceand pay with my European card I can provide an US address too, I just can't provide a US card though Thank you so much in advance Gabriel
Conectivity with my device and payment options
Hello there My name is Gabriel and i am from Austria, visitng the USA somewhat regularly I have a question about prepaid mobile internet and the connectivity with my device In 2019 and 2022 i bought mobile internet devices from verizon (the 2019 got called back) that so far provided me in excellent service However, in 2023, when I visited the USA again, I wanted to get another purchase another 1 time pre paid plan, but this time the nice man at the counter couldn't finish the process with my European card nor phone number (which used to work fine from 2019-2023) Thankfully a friend from the US came over and helped us out Ever since the aforementioned events of 2023 i cannot regain acess to "My Verizon", so i looked around to other servcice providers. When i did an "IMEI-identification" it says :"Your device is partially compatible with the T-Mobile network-you can still use this device on the T-Mobile network, but it's functionality may be limited." So my question is, since I will visit this September: will I be able to bring my device to a T-Mobile store, open a new account, get a one-time pre-paid internet plan that is compatible with my current deviceand pay with my European card? I can provide an US address too, I just can't provide a US card though Thank you so much in advance for helping me making my next US vacation a bit less stress free. Gabriel PS: i accidentally created the same question twice, i apologize for that
Unknown backend error message!
I am having the Unknown backend error message when trying to make a payment from may 1, 2024.I have use auto-payment for years. The system did not take the payment. I cannot make the payment online. T mobile customer support cannot take the payment over the phone. The IVR system cannot take the payment. Their customer service send me to the local store. The local store called their support cause they couldn't help. The store support couldn't help the store manage, to help me because the store employees and manager couldn't be verified by "their support". This is a mess! They treat prepaid like second class citizens. Their post paid service is not better either. I was about to change from pre-paid to post paid and realized they are even worse! I was promised a call back, and t mobile broke their promise by no calling back. Very disappointing! After 20 years being with TMobile.. is time to say goodbye and move with a better company.Paying off BOGO
Hi, I am wondering if anyone would know an answer to my question. I spoke with 5 different mobile employees over chat and 3 over the phone and received different answers. Seems like they have no idea. We purchased 2 phones with their BOGO special about a year ago. One device is being paid off every month, the other is receiving monthly bill credits. We are looking into getting new phones directly with Samsung and would love trade ours in. We want to pay off the phones. So we know that the one that is being paid monthly by us, can be paid off right away and will not affect the "free" device. We, however, would like to trade in the "free" phone as well and we spoke to mobile about this and received different answers. I understand the phone is locked and still have remaining balance (supposed to be 24 months so until November). BTW, it is weird they say it is locked even though I can put any sim card in it (including one from Europe) and it works just fine. Anyway, we asked about paying that phone off as well. Some representatives said we can and that the monthly bill credits will be applied towards the monthly bill - every month. Some, however, said it is not possible and if we pay it off, we lose the promotion benefits. Has anyone dealt with this before and would know the answer? I am getting frustrated by everyone telling me something else and claiming that's the right information.
Sé elegible para un acuerdo de pago y paga el saldo vencido de más de 30 días
I have a past due balance of about $50 on my account and it has been more than 30 days. I see this message when trying to do a payment arrangement "Become eligible for Payment Arrangement and pay 30+ days past-due balance" Does this mean If I come up with the $50 my phone will still be off until I become eligible for a payment arrangement? So I would need to pay $50 plus the new PA? Please help, I am starting a new job soon and need my services restored until my first check to become current.
