T-mobile struggling to unclock apple swapped iphone
I have iPhone 12 pro max that I got from T-Mobile on EIP. It was paid off.Recently, I accidentally damaged my iPhone 12 pro max and took it to Apple Store to fix it. Apparently, Apple doesn't fix iPhonesand just swaps them for new ones which I was totally ok with. I got a brand new iPhone locked with T-Mobile.Now I'm looking to do some travel and want my iPhone to be unlocked so I can use a local sim. For some reason, T-Mobile support doesn'twant or cannot (Idon't know) unlock this iPhone that I got from Apple, stating that it is not bought from T-Mobile (even though it's a T-Mobile locked device) and it has to be unlocked by Apple. Hard reset of the phone doesn't help.I contacted T-Mobile support like 5 times and each time the response was the same or they tell you that 48 hours required to resolve this issue and never follow up. I contacted Apple support and they escalated this case to their Engineering department. The response from Apple engineering department was that "phone can be unlocked, but only carrier (T-Mobile)can unlock the phone and Apple doesn'thave the physical ability to do that". Basically, T-Mobile and Apple keep pointing fingers at each other with no result. I don't understand why T-Mobile cannot unlock iPhone that was provided by Apple? I didn'tbuy it somewhere on the street, I paid $500 to get that phone swapped and now I cannot utilize it as I want. Looking forward to getting some advice on how to work out this issue?
desbloqueo de sim
Please read customer! I will start from the beginning! I bought a iPhone 12 from T-Mobile did an installments plan.. 2 months into owning the phone the there was networking issues. So I went to apple and they replaced the whole phone…. So I paid off the phone… I went to try to sell the phone the buyer realized there was a sim lock… so I called T-Mobile in front of him. T-Mobile basically told me that since I bought the phone through someone else they couldn't unlock it.. that's when my problem started.. i never step foot in anyones else careers store.. basically due to me replacing the phone through apple because T-Mobile was gonna charge me for a faulty phone that I got 2 months ago.. that's crazy right? Yeah… so when I replaced the phone through apple I still had T-Mobile. What ended up happening that apple locked the sim to T-Mobile due to it still being locked throug T-Mobile because I didn't pay off the phone which is understandable.. back to me paying off the phone and selling it.. apple won't remove the sim lock nor will T-Mobile… T-Mobile lied to me told me that I purchased the phone through someone else so they couldn't unlock the iphone 3 days later fighting to get my phone unlocked they find out the since itsa replacement phone through apple that's why they couldn't unlock the phone or saying it was purchased someone where.. due to that I still have a sim locked phone. They aren't willing to give me compensation for the 4 days I fought to get my phone unlocked.. they still can't take the sim locked phone off. I have a fully paid off phone that I paid for with my hard earned money that I didn't have in the beginning to pay off left me with the phone told me there's just nothing they can do to unlock the phone… I have a daughter I was going to use the money to buy her gifts….. all I canaffordis a 67$ tablet for her…. This hurts me so much because as a customer they lied to me and left me with a sim locked phone that I just can't sell… all because I went to apple to replace a phone… you know T-Mobile I looked forward to selling the phone… to give my daughter a Christmas.. I just want to say thank you for ruining my 2 year old daughter Christmas. Yes I'm out of work that's why I was looking forward to selling the phone… this just hurts so much…because I replaced the phone through Apple neither one of you can unlock sim on the phone..
HOW CAN I UNLOCK A OLD TABLET .
I have a old tablet that I'm trying to unlock to use with a different SIM card it claims that it's an old T-mobile tablet but I actually got this tablet from the Free Library of Philadelphia I'm trying to figure out how do I unlock it since I no longer use T-Mobile and I don't even have a number or anything else for this tablet I just wanted to use it for the internet if anybody have any ideas could you please let me know ASAP this is Cowboy hee-ha0929 thank you very much and have a blessed day.
