User Profile
timurce
Newbie Caller
Joined 2 years ago
User Widgets
Contribuciones
Is it worth switching from retired “one” plan?
I'm with t-mobile since 2013 and during the years being adding lines to my account with various promotions. Currently I have 8 lines paying $210 total with autopay and I'm still on retired plan "one". Is there a real benefit switching to a new t-mobile plan Go5G or it's essentially the same? If I switch, will I keep my price with all my promos? also for 100GB premium data that comes with Go5G plan, is it per line or it's per account for all lines? GraciasT-mobile struggling to unclock apple swapped iphone
I have iPhone 12 pro max that I got from T-Mobile on EIP. It was paid off.Recently, I accidentally damaged my iPhone 12 pro max and took it to Apple Store to fix it. Apparently, Apple doesn't fix iPhonesand just swaps them for new ones which I was totally ok with. I got a brand new iPhone locked with T-Mobile.Now I'm looking to do some travel and want my iPhone to be unlocked so I can use a local sim. For some reason, T-Mobile support doesn'twant or cannot (Idon't know) unlock this iPhone that I got from Apple, stating that it is not bought from T-Mobile (even though it's a T-Mobile locked device) and it has to be unlocked by Apple. Hard reset of the phone doesn't help.I contacted T-Mobile support like 5 times and each time the response was the same or they tell you that 48 hours required to resolve this issue and never follow up. I contacted Apple support and they escalated this case to their Engineering department. The response from Apple engineering department was that "phone can be unlocked, but only carrier (T-Mobile)can unlock the phone and Apple doesn'thave the physical ability to do that". Basically, T-Mobile and Apple keep pointing fingers at each other with no result. I don't understand why T-Mobile cannot unlock iPhone that was provided by Apple? I didn'tbuy it somewhere on the street, I paid $500 to get that phone swapped and now I cannot utilize it as I want. Looking forward to getting some advice on how to work out this issue?
