Not able to place order online
Everytime I try to place an order on the website, I get this message after entering payment and shipping details: Please call us or visit a store to complete your order. Tu seguridad es importante para nosotros. Lamentablemente, no pudimos verificar tu identidad y no podemos completar tu pedido por Internet. Nuestros galardonados expertos en servicios móviles están listos para ayudarte. Llámanos o dirígete a una tienda para continuar. I don't want to spend 2 hours over call or at the store for something as simple as placing an order to add a line or get a device.
Security cameras not connecting to T Mobile Internet?
I switched to T-Mobile Internet last week and got a Gateway that says it's by Arcadyan. WiFi works great on phone and computers, but when trying to set up the home security cameras, it won't connect. I have both Blink and Panasonic cameras and have tried both on the 5G and the 2.4 and neither network is working. Also reset and restarted everything multiple times. What else could I try??Suggestion for T-Mobile Home Internet Technical Team
The Gateways come with one configured network, which automatically selects either 5 GHz or 2.4 GHz for each connected device. I believe this is an "802.11ax" standard network. It is set for WPA2/WPA3 security protocol. This configuration works fine for most but not all modern home Wi-Fi things. The notable exceptions are frequently discussed here: Printers, old computers, home security cameras, garage door openers. There are dozens or even hundreds of discussions here related to problems connecting to the default network. Most of the time, the devices will connect to a less secure and possibly very slightly slower network, which is set to 2.4 GHz and WPA/WPA2 security.This network can be configured IN ADDITION TO the default; the default really should not be "dumbed down" to this level for most devices. It seems that the customer service people that users can talk to are not adequately trained in this area. My suggestion is very simple and would save so many users hours of frustration: Ship the gateway with that second network already installed. The first one could be called something like "TM-AUTO-2345" and the second one could be called "TM-2.4-2345" where "2345" is the number that is assigned to minimize the chances of neighbors having the same network names. Of course the users can re-name them. The instructions should advise theuser to always try to connect to AUTO first and try 2.4 as the second option.internet speeds suck AGAIN!!!!!!!!!!
I don't understand why you can have great speed for weeks in a row then they go so slow for a week you're better off using a hotspot or in reality better off with your old internet company I have had T mobile going on 2 months and this is the 3rd time my internet have went to speed of 10mb download and 2-5mb upload which is not what this company guarantees. I switched from AT&t over a yr ago with phone service which hasn't been bad not saying the greatest but not bad. Then 2 months ago I switched to their internet now I really starting to think I made a mistake speed are not consistent and each technician will say something completely different and feed you with some bull like one I spoke with made it seem like my fault it was crazy all I can say is I hope they figure out their issues and quit lying to us customers that cancel our old services to try theirs!!!!!!