Security cameras not connecting to T Mobile Internet?
I switched to T-Mobile Internet last week and got a Gateway that says it's by Arcadyan. WiFi works great on phone and computers, but when trying to set up the home security cameras, it won't connect. I have both Blink and Panasonic cameras and have tried both on the 5G and the 2.4 and neither network is working. Also reset and restarted everything multiple times. What else could I try??
"T-Mobile Notification: Equipment Modified", is it a scam?
I received an email titled "Your T-Mobile Account has been updated" from T-Mobile customer support this morning, but my account (T-Mobile Phone#) was pre-paid and should have already been expired. The message body is as follows. > T-Mobile Notification: Equipment Modified > Dear Customer, > Equipment has been modified for device # **********. The imsi has been changed from # *************** to # *************** . > Sincerely, > T-Mobile Customer Service (Note: "***"s in original message are filled with actual number.) Is it a scam, identity theft or something? To whom and how should I report this email? Thank you very much for your support in advance. Saludos cordiales.
Not able to place order online
Everytime I try to place an order on the website, I get this message after entering payment and shipping details: Please call us or visit a store to complete your order. Tu seguridad es importante para nosotros. Lamentablemente, no pudimos verificar tu identidad y no podemos completar tu pedido por Internet. Nuestros galardonados expertos en servicios móviles están listos para ayudarte. Llámanos o dirígete a una tienda para continuar. I don't want to spend 2 hours over call or at the store for something as simple as placing an order to add a line or get a device.
UPNP issues and is there a fix?
Hi I understand that the reason most gamers using t mobile home internet experience high ping is because of the lack of "UpNP" and was wondering if I upgraded to really nice gaming router with upnp enabled it would fix my issues. Or would it not help since the modem t mobile gives you doesn't have upnp Ping on last provider 0-20 Ping on t mobile 40-60Bars decrease in the same location as the day goes by, only in one location, eventually no data.
At the beginning of my day at my office, my S22 Ultra (same exact problem with previous phone, S21 Ultra) has 5GUC and has blazing fast speeds with four bars. This is at my desk. My desk does not move. My building is not mobile. As the day goes on, the "UC" from "5GUC" drops. Bars start dropping. Eventually I only have one bar and sometimes only 4G. The data speeds drop from blazing fast to no data connectivity. This issue does not seem to affect voice calls. This issue happens daily, and is consistent across two different phone models and multiple devices. I have spoken with customer support and they stated that there was some modernization being performed on the tower that I connect with in this location. That was several weeks ago. At some point the support tech made some unspecified change, remotely to my phone and the bars increased and the "5G UC" returned to my phone and so did the blazing fast speeds. That only lasted for a few hours and the issues returned. I don't have time to sit on the phone with customer service all day because I'm at work. Does anyone have any advice?
Suggestion for T-Mobile Home Internet Technical Team
The Gateways come with one configured network, which automatically selects either 5 GHz or 2.4 GHz for each connected device. I believe this is an "802.11ax" standard network. It is set for WPA2/WPA3 security protocol. This configuration works fine for most but not all modern home Wi-Fi things. The notable exceptions are frequently discussed here: Printers, old computers, home security cameras, garage door openers. There are dozens or even hundreds of discussions here related to problems connecting to the default network. Most of the time, the devices will connect to a less secure and possibly very slightly slower network, which is set to 2.4 GHz and WPA/WPA2 security.This network can be configured IN ADDITION TO the default; the default really should not be "dumbed down" to this level for most devices. It seems that the customer service people that users can talk to are not adequately trained in this area. My suggestion is very simple and would save so many users hours of frustration: Ship the gateway with that second network already installed. The first one could be called something like "TM-AUTO-2345" and the second one could be called "TM-2.4-2345" where "2345" is the number that is assigned to minimize the chances of neighbors having the same network names. Of course the users can re-name them. The instructions should advise theuser to always try to connect to AUTO first and try 2.4 as the second option.
¿Cómo?
I am unable to use my service when I am not on wifi. An eSim has been installed and everything and I cannot make or receive calls outside of my home. When I am traveling I cannot even use Google maps. Nothing has been done about this and now I just received a bill... how do you expect me to pay for a service I am not even receiving?
