Visual Voicemail won't Activate due to "Associated with another account"
Has anyone had the same problem that I'm having? I bought my brand new Tmobile branded Samsung Galaxy S20 plus direct from Samsung. I've never had this problem with any previous phones that I've had. Whenever I launch the visual voicemail app, it keeps on saying associated with different account. Want to set up and activate? Yes or No I click yes, then it activates. And shows that it's set up. But as soon as I either close the program or just close the app window by swiping the app page up to close it, and then I tap on the app icon to launch it again, it shows me the same window saying associated with different account and if I want to activate. (If I say no, then it just closes the window/program.) I've talked to Tmobile about this. The tech was very nice, even deleted my voicemail setup from their end to start it from scratch hoping it would clear up this error. I've also deleted, uninstalled, cleared cache, at least 4 times and rebooted...no changes...once I install, same window and error comes up. Anyone here have any suggestions what I should do? ¡Gracias!
Voicemail notification not linked to T mobile visual voicemail
I've just switch my phone from the Samsung Galaxy Note 8 to Samsung Galaxy S21 Ultra 5G and I've been having issue with the voicemail notification. I get a lot of voicemails each day and I use the TMobile Visual Voicemail App to listen and delete those voicemails. When I had my old phone, it used to link and if I listen or clear out new voicemails, the notification in the notification bar will disappear. It use to work really well with my old phone, but not the new one. Now, when I get a new voicemail, it would notify on the phone & in the notification bar. When I get the notification, I would normally go in the TMobile Visual Voicemail App to hear it. The voicemail alert notification in the notification barkeeps showing even if I already heard or deleted all the new voicemails. THE ONLY WAY to clear our thevoicemail alert notification in the notification bar is to press the notification to CALL the voicemail box. Once it's called, it will say "your mailbox is empty", then the notification would disappear within a minute Please help to fix issue. It's annoying to see the notification all the time. It's also a hassle having to use both method of checking the voicemail to clear out the notifications.Cant hear voicemails. volume too low
I cant hear the voicemails through visual voicemail. The volume is really low and there is no way to change this. The only way i can hear them is to put it on speaker. This happens with every voicemail i get no matter the caller. Why is there not a way to turn the volume up?Two Voicemail Notifications for Each Message
So I was Sprint and got the new T Mobile dual SIM card and had to download the T Mobile visual voicemail app. Ever since I get TWO voicemail notifications for each message. What's worse is one of them is DINGING like every 15 seconds until I stop everything I'm doing to listen to both of them. It renders the phone pretty useless for anything else. Can't hear the nav, music, or anything else just ding dong ding. I saw a similar post marked resolved but it's not. Still no answer. And before a T Mobile rep says to call you guys, I'VE TRIED THAT! You won't take my calls about it because I'm still on Sprint billing. Been trying to take care of that problem too but that's another nightmare. Help?
Dialing 1 to my voicemail suddenly asking for password?
As of this morning when I dial 1, instead of it telling me my voicemails it says "You have reached the voicemail system. If you have an account, press * then put in your 10 digit phone number." Its never been this way before. I called T Mobile support and the guy just said "my advice is this is more secure and this is what we prefer now after an update" This sounds like baloney because nobody I know has to do that and it happened SUDDENLY as of this morning. I check my voicemail like 30x per day, I AM NOT putting in my own phone number every type and going through all that.
