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Home internet connection keeps dropping
I want to add to the users who reported this behaviour from their home internet. Of note, customer support is of no help (is it me, or has itbecome useless to contact them over the phone?): the issue is often misclassified ("slow speed")and they have no idea what is going on, just randomly saying "the tower is under maintenance" (for weeks at a time?). If you need reliable internet, T-mobile is not for you. (fun fact: my connection dropped twice just as I was writing this message)965Visto3likes5ComentariosRe: A LOT of T-Mobile ID issues as a Home Internet customer
Alex8842 wrote: I was fortunate enough to speak with a tech rep at the 844-275-9310 who toke the time to duplicate what I experienced and confirmed after hours of trying that the issue requires an engineering solution. She created a ticket # 58752623, documented the issue and submitted to the engineering support group; that was three business days ago. She did say it would take 3 to 5 business days to resolve and she would get back to me. that's standard response, nothing is actually done in the backend. expect for your ticket to be closed for no resolution and some fake explanation, and them calling you saying they're still working on it and then disappears. they justwork to keep metrics high, not to understand or fix issues.8Visto1like0ComentariosRe: 5G home internet keeps dropping
N4WWL wrote: The last rep I talked to said the drops were caused by tower maintenance, which would be completed in a month. Really? My T-Mobile phone service works fine. But that seems to be the standard response. And it's now been several months that I've had dropped WiFi connections. Really bad. It is a scripted response they use to end the call/close the ticket without anyone really looking into it. They don't care about making a diagnosis, just follow the script and hope you buy it. It is bad.1Ver1like0Comentarios