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Cynically_Sane
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Joined 10 months ago
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Re: Store Rep and Customer Service Lies
gramps28 wrote: Contact Tmobile support using messenger on one of tmobile's social media platforms to see if they can help you they also are a higher tier of support. With all due respect to you, this response is just as messed up as the crap we're dealing with. One should not have to send private messages on a social media platform in order to get the help that is desperately needed due to their ineptitude. The correct solution is for them to fix the farse of a website and then proceed with messaging them through their own website. I am not doubting that this is the most efficient way to get in touch with someone who will actually do their job and help you but still, my statement stands. It's absolutely mind boggling that this company has us all in a position like this.15Visto3likes0ComentariosRe: has anyone else been scammed by T-Mobile?
fireguy_6364 wrote: InletMark wrote: Yes I have been. The stores operate separately from the online and phone support. T Mobile has been sued for certain sales practices. The coverage map here does not coincide with its actual range. I've had to call at 20 times about my bill. Never received rebates I was promised. All calls are to foreign call centers that have poor communication skills. There's no approachable management. Even terminating my service didn't phase them. I was so hopeful. This weekend alone I wasted two hrs on hold and having to repeatedly explain my issue. This thread should tell you all you need to know. Not any attempt to reconcile customer's issues. It's the new state of tech. They're not beholden to anyone. hard to do when the site itself is primarily peer to peer assistance.. Their site is *suppose* to be peer to peer assistance but first you have to actually be able to login to your account, which in my case is very rarely the case. On what planet are these types of businesses practices allowed to be happening? If you do a quick online search regarding logging into your account you will see that this insanity has been going on for eight years plus. T Mobile is straight up abusing their customers and allowing their employees to rob us blind - after lying to us just to meet somemetrics set in place by the suits. There's a special place in hell for them.2Visto0likes0ComentariosRe: T-Mobile Shows Hotspot Data Usage When it is Disabled in My Phone Settings
My two cents here… I too have this issue, among many others but to throw a wrench in this thread I have an iPhone, not an android. I don't use a VPN. And, I have a physical SIM as opposed to an e-SIM. So, it's not just the Android users that experience it. As for the comment regarding the engineers should be embarrassed by this, I agree and would add a laundry list of other reasons why the entire company should be embarrassed beyond measure.2Visto0likes0ComentariosRe: International Travel
According to the plan I have, I was supposed to have international coverage but just to be safe I spoke with chat support once as well as going into a store to ask in person. Of course when I landed in Iceland I had zero service. I spent seven days there and was only able to get online when I was in the hotel or a restaurant using their wifi. I wouldn't trust them again in a situation like this. From what I've read, you can purchase a local SIM card at the airport when you arrive and it's what I'll do next time I travel abroad. ¡Disfruta de tu viaje!164Visto0likes0ComentariosRe: Unable to Log into my prepaid account -- loops asking for UserID & PW, over and over...
Same here and going on six months or more. Only difference is I am the primary on a post paid account. It makes zero sense other than to confirm there's some super sketchy stuff going on. I wish that was the extent of my concerns but alas, it's not. It's beyond asinine that no one is willing to accept responsibility and at least help us access our own accounts.5Visto0likes0Comentarios