Forum Discussion
Store Rep and Customer Service Lies
I recently switched to T-mobile after having service with another provider for years. We switched based on a friend's advice regarding the cost of their family plan. To make a very long story short, ...
gramps28 wrote:Contact Tmobile support using messenger on one of tmobile's social media platforms to see if they can help you they also are a higher tier of support.
With all due respect to you, this response is just as messed up as the crap we're dealing with. One should not have to send private messages on a social media platform in order to get the help that is desperately needed due to their ineptitude. The correct solution is for them to fix the farse of a website and then proceed with messaging them through their own website. I am not doubting that this is the most efficient way to get in touch with someone who will actually do their job and help you but still, my statement stands. It's absolutely mind boggling that this company has us all in a position like this.
