User Profile
DIWAX
Roaming Rookie
Joined 8 months ago
User Widgets
Contribuciones
Re: How To Login with Home Internet Only
Joyandwendy wrote: Fey wrote: Thank you for your reply, Darko66. I have tried using the gateway's phone number to no avail. When I enter the gateway number the error message I receive is "...we don't recognize this email. Please provide the email you used when purchasing your T-Mobile service." I am using the email address that I provided the store when I purchased the gateway and started the service. I get the emails from T-Mobile letting me know that my bill is available for viewing but cannot get past the phone number requirement. Just call, be patient and nice. First CS rep will try but you will most likely be elevated to a tech & they will get you going. This was my experience. Did you get this issue resolved? I had a similar issue recently. The CS reps and chatbots were of no help. I finally resorted to the T-Mobile Facebook Team through FB chat. Theysubmitteda work order ticket and my issue was resolved in 3 hours. https://www.facebook.com/share/uyRQ23DLq155r23K/?mibextid=qi2Omg T-Mobile > Page Telecommunication com... 7.9M likes 7.8M followers Welcome to the T-Mobile USA Facebook community, home-base for the Un-carrier revolution. Social Support from 3:00 am - 9:30 pm PT. MessageRe: PSA for anyone unable to register T-Mobile ID for home internet: quick fix that support is not aware of
jesk.segar wrote: It was an absolute struggle and it shouldn't have been. I know they are new to Internet, but they should know by now how to correct it. I have cellphone service through metro, which is a T-Mobile company now. We shouldn't have to go through so many apps! I had the exact same issue with my cell through MetroPcs. I got my issue resolved by going the T-Mobile Facebook messaging. The team members trouble shoot and finally put in a ticket. The issue was resolved in about 3 hours. "Thanks so much for your patience Diane!.Ticket 85417772 was filed and will be addressed within 3 hours. To be transparent I'll be reaching the end of my shift in just a moment though I won't leave you without help. I've left detailed notes of what we've covered and if you had any further questions, when you reply back a peer of mine would be able to pick up where we left off and continue assisting. Though with the ticket filed to correct the T-Mobile ID registration error, we can expect that to get resolved within the allotted timeframe or sometimes even a little quicker.: For now, I'd just reattempt the registration using your @gmail.com every now and then for the next 3 hours. When the ticket is handled by our engineering team and closed, the registration should then go through and lead you to the main page of your T-Mobile ID. Other than I took some time to look over It was a pleasure working with you today and we're eager for your T-Mobile ID registration to go through smoothly. Take care and have a wonderful rest of your weekend! ^Andy Bangerter https://www.facebook.com/share/uyRQ23DLq155r23K/?mibextid=qi2OmgRe: How To Login with Home Internet Only
Darko66 wrote: You should be able to use the phone number assigned to the gateway. To find that, use the T-Mobile Home Internet app. The number should be listed under "Internet line number" on the "Home" page of the app. Any text messages T-Mobile sends for confirmation should be visible on the gateway's screen. You can also use that number to sign up for T-Mobile Tuesdays if you're interested in that. NO that number does NOT work!Re: PSA for anyone unable to register T-Mobile ID for home internet: quick fix that support is not aware of
BChat wrote: I managed to get a T Mobile ID and I am able to log in with my email address and password but THEN it ask for my T-Mobile phone number to send the confirmation code to. It gives me an error when I input the number from the gateway and it ask for a valid T-Mobile number when I input my non T-Mobile phone number (the number I provided when I opened the account). Seems to me it is a quick and easy fix but who am I? Just a meaningless customer. The T-Mobile Facebook group team resolved this same issue for me Page Telecommunication com... 7.9M likes 7.8M followers Welcome to the T-Mobile USA Facebook community, home-base for the Un-carrier revolution. Social Support from 3:00 am - 9:30 pm PT. Message Profile > T-Mobile ID T-Mobile ID Name Diane Email Password Last updated on 4/21/2024 09:25:12PT PIN/Passcode Not currently available to display Phone numbers phone number is NOT a real number it's the number assigned by T-Mobile when I got my internet.
