How To Login with Home Internet Only

Joyandwendy wrote:

Fey wrote:

Thank you for your reply, Darko66.  

I have tried using the gateway's phone number to no avail.  When I enter the gateway number the error message I receive is "...we don't recognize this email.  Please provide the email you used when purchasing your T-Mobile service."  

I am using the email address that I provided the store when I purchased the gateway and started the service.  I get the emails from T-Mobile letting me know that my bill is available for viewing but cannot get past the phone number requirement.

Just call, be patient and nice.  First CS rep will try but you will most likely be elevated to a tech & they will get you going.  This was my experience.

Did you get this issue resolved? I had a similar issue recently. The CS reps and chatbots were of no help. I finally resorted to the T-Mobile Facebook Team through FB chat. They submitted a work order ticket and my issue was resolved in 3 hours.

https://www.facebook.com/share/uyRQ23DLq155r23K/?mibextid=qi2Omg

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