User Profile
Manofintegrity
Transmission Trainee
Joined 6 months ago
User Widgets
Contribuciones
Re: Price Lock
I talked to them this morning. Magenta plans going up $5 per line despite price lock promise. It's obvious they've trained agents to try to justify their breach of contract with things like "everything is going up" and "mine is going up too". This company apparently is led by people with no integrity.48Visto22likes0ComentariosRe: Price Lock
Fig wrote: I think it may be time to get a lawyer. To charge per line and this is something grandfathered in. With all the price lock guarantee using the word guarantee means something. My service has been terrible and charging more? I'm happy to help some with price of a lawyer. If enough of us hold them to their word we'll get a settlement big enough to pay a new plan for the rest of my life.40Visto14likes0ComentariosRe: Price Lock
I have now submitted the "story" to Fox Business and requested that they follow up with a story to help us hold T-Mobile accountable for their contract to customers. Perhaps some of you could follow up with similar requests to CNBC, New York Times, or other large news outlets. I'm hopeful they'll jump at the chance to sell this story.16Visto11likes0ComentariosRe: T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
Today I received in my mail a copy of a reply that T-Mobile sent to the FCC in response to my complaint filed with the FCC. T-Mobile went through a few paragraphs about both "Un-carrier" and "Price Lock", and basically said "tough luck". They asked that the FCC close my complaint. Neither Un-carrier or Price Lock was EVER discussed when I signed up. I was simply PROMISED that, as long as I maintain the account, my monthly cost would NEVER change. T-Mobile is trying to muddy the waters and add confusion to their broken promises. I immediately sent an email to the FCC supplying my comments on the T-Mobile letter. In hopes that it may help someone else, I'm pasting basically what I just sent to the FCC: "Good Afternoon, Today I received in the mail a copy of a reply sent to you in response to my complaint regarding T-Mobile, your Ticket No. XXXXXXX. In that reply, T-Mobile has pointed to two separate packages that they have offered. First they explain the "T-Mobile Un-contract", then they explain the "Price Lock". Neither of these packages were what was discussed when we signed up for the T-Mobile Magenta 55+ Plan in November of 2021. The simple fact is this: When I signed up with T-Mobile, I was promised that the price of our plan would NEVER increase as long as we maintain the plan. (Note: This same promise applied to hundreds of other T-Mobile seniors. You can find evidence of this on the T-Mobile Community online.) I have paid our bill every month through "autopay". Initially, T-Mobile took my monthly payment from my credit card. Some time back, they disallowed credit cards as autopay, and insisted that they had to debit my checking account instead. I went along with that with no issue. In trying to tie my plan to either "Un-carrier" or "Price Lock", T-Mobile is trying to imply that my wife and I fall under one or the other of these packages. That is untrue. We had an agreement at the time of signup (not a "named package") that our price would not increase. When I initially called T-Mobile support after receiving a text telling me my rate was increasing, I argued that they had promised me that the rate would remain the same FOREVER. Two separate representatives from T-Mobile agreed that I had, in fact, been made that promise, but that "with things going up and with inflation, we find we have to make this increase". I hope that you will be an advocate for (mostly) senior citizen consumers who were made this promise, and not allow T-Mobile to "weasel" their way out of the promise by falsely trying to tie us to two plans that were never brought up when we signed up with them. Integrity in all matters is important, and this company MUST NOT be allowed to simply raise prices at their whim despite the promises made to my wife and me and many others. In their response to you, T-Mobile ends the letter by saying, "Based upon the foregoing, we respectfully request that this complaint against T-Mobile be closed." To that I say to you, they are basing their response on false and misleading information, and I request that you do NOT close this request, but continue the search for integrity within T-Mobile. I will be happy to explain this situation verbally should you need to contact me by phone. Thank you very much,"3Visto5likes0ComentariosRe: Price Lock
desertangel wrote: Manofintegrity wrote: I have just completed the submittal of my complaint to the FCC. Let's inundate them with DETAILED complaints. This is obvious breach of contract by T-Mobile, and we need to stand against it. I sent them documentation from the original website info on the plan where it says the price only changes if the customer changes or opts out of their plan, plus the chat support transcript to me when I signed on, saying the same thing. They have already changed the website to show that my plan cost has gone up. I copied the following statement from their site this morning. (They may have taken it down by now!) "Starting January 18, 2024, customers activating or switching to an eligible rate plan get our Price Lock guarantee that only you can change what you pay-and we mean it! Para demostrarte que hablamos en serio, si hacemos un cambio de precio y decides irte, simplemente avísanos dentro de los 60 días y cubriremos el costo de tus cargos de servicio recurrentes de tu mes final. Los clientes que calificaron para el precio fijo antes del 18 de enero no verán los cambios siempre que mantengan su plan elegible. For more information, please contact us by dialing611from yourT-Mobilephone or calling1-800-937-8997." You can see the "weasel language" for those who signed up on or after 1/18/24. However, for those of us who entered into the agreement prior to that date, they have reiterated their contract with us. "...won't see ANY changes as long as they maintain their qualifying plan…."3Visto5likes0ComentariosRe: T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
Woody NE FL wrote: Just went thru the same "Your current plan says nothing about a Price-Lock" goat rope with a young T-Mobile Customer Svc Rep. Sadly, he's the one that has to to endure our rath. Anyway, after sharing I'd enrolled in the (Then)Senior Unlimited 55+ Plan, that included a "Guaranteed Never to Go Up" Price-Lock back in December 2017 AND I needed to know why it's now called "One Plan 55+" and there's no longer a lock. Told him I wanted an email address that I could send my concerns to, toward resolution, and was informed there are NO T-Mobile email addresses, but he would be happy to transfer me to his Tampa Supervisor. I gladly accepted that offer and eagerly awaited the end of the Elevator Music, which not surprisingly never ended, I hung up after 15 minutes. I will be doing the 611 thing AGAIN, and this time tell a Supervisor (among other things) to Read the discuss on their Community Page. I may need to give him/her the link to the page. The game they're playing is a word game. They continue to tell folks that they don't qualify for the "Price Lock" since that was not in effect when they signed on to their plan. That may be true, but I really don't care what the promotion is called. The fact is, when my wife and I signed on, we were told that our monthly cost would NEVER increase unless we made a change. We have not made a change. Whatever their promotion was in November of 2020, it matters not. These folks are trying to use the "Price Lock" promotion to make us seniors think we didn't have a guarantee. We did! Stick to your guns and let's make this company keep their word whether they like it or not.0Visto3likes0ComentariosRe: T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
For what it's worth: I received a call earlier this afternoon from Alex at T-Mobile. He basically said that "with honesty and being upfront, we cannot lower the price of your plan". I see that many of the thread entries on this site have been removed. I'm getting "you are not authorized" at this site. I have received replies from the FCC and the South Carolina Dept of Consumer Affairs …both saying they have received my complaint. I also heard from my US Congressman who, while polite, says he can do nothing. I hope this all gets resolved and I hope T-Mobile decides to stick with their word. I doubt it. Even if I end up paying more, I'll NOT do business with a company that has not integrity. Best of luck to all. I hope I'm able to keep posting, and I will keep this community informed if I can.2Visto3likes0ComentariosRe: Price Lock
rabarry wrote: On the Magenta 55+ it says taxes and fees are included in the price $70 (with auto pay) and is locked in for life. I just got a text saying my price is going up $5/month per phone. What happened to my price lock GUARANTEE? You can charge more to new customers, but do not change the terms of our contract!! Eventually we will age out…. I love how T-Mobile marks this thread as "Solved"😡 It is anything BUT solved! Let's all keep going on fighting this breach of contract. Do everything you can think of to fight it, and keep this community informed of what you do. For example, I just submitted a complaint to the SC Department of Consumer Affairs. (I live in SC). I'm guessing each state has a similar organization. Also, it would be a good idea to complain to your representatives in government (Congressmen, Senators, etc.) With enough information submitted, it should be clear that T-Mobile is guilty of a breach of contract.3Visto3likes0ComentariosRe: T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
Just a quick note to let all know that I've pulled the trigger. I am in the process of awaiting the arrival of two sim cards from Patriot Mobile. When I get them, I'll activate my service for my wife and me. I wish you all the best in your dispute with T-Mobile. I have decided that it is their lack of integrity as a company that is most important to me. I told one of the reps I spoke to that if T-Mobile offered me free service for life, I would not take it. At my age, I can choose who I deal with and why I deal with them. Honesty and integrity have gone out the window for T-Mobile. Take care, and good luck!3Visto2likes0Comentarios