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patrickchenling
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Joined 3 years ago
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Can I file complaint against a customer service representative?
Customer service representative "Johnpaul" has no respect for people's time. He replies to each of my text immediately with "okay" and then disappears for the next 20 minutes before he replies with anything meaningful. Such back-and-forth has been going on for at least 10 rounds (so 200 minutes altogether) before he says "there is no solution. call tmobile customer service number." Is there a way we can file complaint against such bad service?30Visto0likes0ComentariosRe: T-Mobile cancelled order for no reason (and took away my old Samsung phone)
Cali Cat wrote: Also for others reading this thread, it's best to keep your trade in phone until after you receive the new phone. This will allow you to cancel if you change your mind. Once your trade in phone gets shipped to TMO's 3rd party, it can never be returned. Good point! just to let anyone who's reading this post know: I don't want to cancel order. Just want T-Mobile to honor the deal.11Visto0likes0ComentariosT-Mobile cancelled order for no reason (and took away my old Samsung phone)
I placed an iPhone 14 Pro order on T-Mobile website. the order was placed since T-Mobile offered 1,000 trade-in credit. The old Samsung phone has been accepted by Asurion? Assurant? (which is T-Mobile's trade in service partner) and is meeting all trade-in requirements. Two weeks later, T-Mobile cancelled my order for no reason. I called T-Mo's customer rep a few times and each time they'd tell me that they'll call back the next business day. So far, I still haven't got any call back from them. I haven't received my iPhone 14 Pro order. and, my old Samsung phone is gone. Can big carriers honor their business deal? Can their customer rep really look after clients?960Visto1like6Comentarios