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tamimd67
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Joined 9 years ago
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Re: What is up with charging for customer service? And why is the customer service not as acceptable as before?
I am happy to report that I was able to contact someone through Facebook with T-Force who took great care of me. Maybe me posting this will help someone out in the future. Thanks so much to Caitlin for providing a path forward and restoring my faith in T-mobile!24Visto0likes0ComentariosWhat is up with charging for customer service? And why is the customer service not as acceptable as before?
I have been with t-mobile for 20 years . . . that's right 20 years. May end very soon. I should not be paying this much per month and having to pay to speak to someone. Today, I have been trying to get something resolved in chat today . . . 1 hr 40 minutes in with no solution, and am on my second rep. The chat window keeps malfunctioning, and when I call 611, i just get payment options and no option to speak with someone. I was just told to go in through the app to schedule a call, which should be available from my PC. I can't even do that because I am not getting the 6 digit code to log in. I can't login, because I am not receiving the 6 digit codes. I would like to complain, but I can't even find a place to do that. None of the subforums apply to customer service issues.SolvedTwo questions about 55+ plans
Two questions in one: 1) Why do I have to prove that I am over 55 when that data is already in the T-Mobile system? 2) If I do have to do so, can I just verify that I am over 55 online so that I can compare plans myself? I am not ready to switch today.134Visto0likes4ComentariosWhy no deals for long time customers?
I am so tired of only seeing deals for new customers or only those that add a line. We have been t-mobile customers for 15 years and have all the lines we need. Why shouldn't we be able to just walk in and take advantage of advertised deals instead of spending tons of time on the phone trying to get elevated to a special department?8.7KViews14likes42Comentarios