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Vamsi_Devalla
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Joined 2 years ago
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lied by agent in store
I was informed by a sales agent at the store that if I switched to the 5G Next plan, my bill would increase by $30. However, in reality, my bill went up by $100. When I called customer care to inquire about the bill, the agent stated that they weren't present during the conversation and couldn't confirm what I was told by the sales representative, but my bill was $300. I was at a loss for words. I informed the agent that I intended to terminate my T-Mobile service and hung up the call. I plan to visit the store tomorrow to speak with the salesperson and, if necessary, terminate my T-Mobile contract and switch to another carrier. This is not an acceptable way to conduct business, by misleading customers. I will also consider filing a complaint with the Better Business Bureau.186Visto2likes3Comentarios