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Vamsi_Devalla
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Joined 2 years ago
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Re: lied by agent in store
I went to store and the sale representative went through my bill and found that both my lines are being charged(35+50). She said this should auto correct in the next billing cycle. If not she can escalate the issue. She also gave her cell phone number along with avisiting card and asked me to visit the store next month if the issue is not resolved. So got little confidence on tmobile now but I am really upset about the fact that the customer care agents havevery little knowledge.11Visto0likes0Comentarioslied by agent in store
I was informed by a sales agent at the store that if I switched to the 5G Next plan, my bill would increase by $30. However, in reality, my bill went up by $100. When I called customer care to inquire about the bill, the agent stated that they weren't present during the conversation and couldn't confirm what I was told by the sales representative, but my bill was $300. I was at a loss for words. I informed the agent that I intended to terminate my T-Mobile service and hung up the call. I plan to visit the store tomorrow to speak with the salesperson and, if necessary, terminate my T-Mobile contract and switch to another carrier. This is not an acceptable way to conduct business, by misleading customers. I will also consider filing a complaint with the Better Business Bureau.186Visto2likes3Comentarios