Forum Discussion
lied by agent in store
I was informed by a sales agent at the store that if I switched to the 5G Next plan, my bill would increase by $30. However, in reality, my bill went up by $100. When I called customer care to inquir...
I went to store and the sale representative went through my bill and found that both my lines are being charged(35+50). She said this should auto correct in the next billing cycle. If not she can escalate the issue. She also gave her cell phone number along with a visiting card and asked me to visit the store next month if the issue is not resolved. So got little confidence on tmobile now but I am really upset about the fact that the customer care agents have very little knowledge.
