Forum Discussion
14 dyas of run around and no response from executive team
What a nightmare. I tried becoming a T-Mobile customer through their phone, and it has to be hands down one of if not the worst experience, and it's still ongoing. I attempted to trade in four phone...
Glad to hear that you are willing to give us a second chance. I am confident that they will be able to get the next order done without any error. If I were you, I would slow them down a bit to make sure they are not trying to cut corners like they seemed to do on the first order.
The personal guarantee message that is sent at the end of calls can only go to T-Mobile phone numbers, so if your number has not ported over yet or you don't have the number they are sending it to in hand, that would explain why you haven't seen it any time they have sent it.
Inconsistency in the answers is disheartening and I am truly sorry that is what you have gotten so far. I sincerely hope that things go smoothly for you with the new order.
