A few months ago it came to my attention that I was not receiving certain messages from what seemed like a single person (they showed me their phone proving they in fact had sent me these messages). Then it happened with another friend. Both these individuals have iPhones and are on T-Mobile. I'm an Android user.
It is seemingly completely random, sometimes even in the middle of a conversation, selective texts sent seconds or minutes apart will not come through.
So far I have tried:
Changing to the stock texting app (I normally use Mood)
Clearing the text app cache
uninstalling and reinstalling Mood
changing the SIM
T-Mobile advised me to do some kind of reset (which all it did was make me have to put in all my WiFi passwords again)
full factory reset
Confirmed APN settings
Bought another damn phone.
Annoying that I could never figure out wth was happening, but no matter, it seemed like things were working. Well, the problem has returned, and it's very difficult to troubleshoot or know when it's happening because it's not like there's an error message. I don't find out until days or weeks later, and I imagine sometimes never at all. People think I'm just ignoring them.
I have also had issues where texts come in very delayed, I'm talking anywhere from like a half hour to 24 hours later.
These are just regular old sms texts, usually brief ones too, not group chats media etc., if that matters.
Is it possible that that I am momentarily losing service when these messages are being sent and they just kind of disappear into the void? lol
Looks like it hasn't been fixed I absolutely do NOT get texts most of the time. Even when my roommate (also a t-mobile customer like me) is 6 feet away. He's told me 2 days later he finally got my message. That's crazy. That's been going on for 3 years, give or take And not now, for about 3 months, I don't receive messages when I'm out. When I come home, I'll get some immediately then a few hours late. Customer service has only always said "signal looks good." pfft, on what planet? I've done what I coud short of throwing my phone against the wall: factory reset, uninstall, reinstall, checked settings. All those things more than once. I'm not getting what I'm supposed to get. False advertising. I don't care about small print or terms. My terms are simple, give me what I pay for. This is not a me problem. This is a t-mobile problem. If this thread has mostly the same issues, why is nothing being done? Oh, money first then us down at the bottom of the "Thkngs corporate businesses care about" list. They would be a thing I'd it wasn't for us.
Thanks for sharing your experience. After a month of trouble shooting by T-Mobile tech team, they could not fix the issue. Tech team was saying it is device or apple issue which is a usual tech tactic of passing the buck. I changed device, changed from eSim to physical sim, nothing fixed it.
Today i left T-Mobile and within 5 minutes of number transfer to new provider, all the text messages are working fine. So it is a T-Mobile issue or may be carrier competition where Verizon or AT&T deliberately randomly block T-Mobile incoming text to its customers or it could be T-Mobile tactic for some other reason. I think it was deliberately blocked or made broken than any other issue or else the tech team could have easily fixed it. They don’t want to fix it. I took the decision to port out of T-Mobile as T-Mobile tech team seems to be helpless. This is my story.
Same issue, opened two tickets and these don’t give a rats about it.
Wow, this goes on forever. Is there any chance it is related to the integration of 5g? The first posts are from the initial testing of the new 5G towers. I have tried all the suggestions. Thinking about getting a new sim card and trying that.
I am having the same issue, although I do not believe it is an apple or Android issue nor do I believe it is a carrier issue. I think it's a worm or virus on our phone. Due to a friend of mine was complaining that he wasn't receiving all my texts...(same issue everyone is speaking of). I thought he wasn't being truthful and then it started happening to me with just my husband, and then it started happening to my husband and only from his brother. I went for a long weekend with my mom and by the time we came back now it's happening to her. In conclusion I believe it's a worm.
Thanks for sharing your experience. After a month of trouble shooting by T-Mobile tech team, they could not fix the issue. Tech team was saying it is device or apple issue which is a usual tech tactic of passing the buck. I changed device, changed from eSim to physical sim, nothing fixed it.
Today i left T-Mobile and within 5 minutes of number transfer to new provider, all the text messages are working fine. So it is a T-Mobile issue or may be carrier competition where Verizon or AT&T deliberately randomly block T-Mobile incoming text to its customers or it could be T-Mobile tactic for some other reason. I think it was deliberately blocked or made broken than any other issue or else the tech team could have easily fixed it. They don’t want to fix it. I took the decision to port out of T-Mobile as T-Mobile tech team seems to be helpless. This is my story.
Same issue here on Revvl 2 Plus set up new in 2018DEC - first time in early 2019 it took me days to realize that I was not receiving text messages. In one case, messages I sent were received, but I did not get the replies until 20 minutes after t mobile tech support “refreshed” my line, received all unreceived text messages at once. Happens ever since about ever 30 to 60 days.
Today I know I was not receiving txt messages, I restarted, nothing. went about my day, restarted this evening, nothing. Once a t mobile tech told me, put it in airplane mode and restart, then take it out of airplane mode, so I did that and nothing. Cleared the messaging cache, data, and forced app to stop, restarted again, still nothing.
While I was tooling around here and asked to sign in, forgot my passcode, then needed to do a two step authentication, when the short code came from t mobile, all back logged messages were also received, the order in which they were received is also interesting, the t mobile short code should have been last, but it was second to last and a text message from a line on my plan which was sent hours earlier was last.
I just wish I knew what the fix is when detected or stop it from happening.
SMS messages that I replied or send in the form of pictures or screenshots are received by those who were not receiving my SMS messages before. The SMS that I am typing using my keypad and sending are still not received by the receiver.
It's an iPhone problem with receiving messages. But I'm not sure if it's isolated to tmobile iPhones.
TMobile is recording that the messages are sent (from both iPhone and Android).
The setting for "Send as sms" instead of iMessage was on for the iPhones in my situation.
Like I stated above, I receive SMS & iMessage fine whether it is iPhone or android. When I reply to the SMS to people who do not have iMessage, it goes from my iPhone, but the receiver never get my reply SMS. T-Mobile has records of these SMS replies with date & time stamp in my online T-Mobile account, which means it went from my iPhone. I changed the devices, tested it and the SMS replies are send from my side but the receiver never gets it. The interesting aspect is when I remove T-Mobile Sim on these devices and insert a Verizon SIM, the receiver gets my reply SMS. So i don’t think it is a device issue. It is either a T-Mobile SMS issue or android issue vs T-Mobile.
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I recently switched from ATT to T-Mobile Amplified using an unlocked iPhone Xs. Visual voicemail is not working.
I've been through at least 10 people at T-Mobile over multiple calls, and heard endless \"do not worry we will take care of this\" statements. None of the solutions have worked. Got transferred to Apple and went through several layers of support there, only to be transferred back to t-Mobile. I begged t-mobile to try the solutions I've found on these message boards and none seem to have worked.
My last tech support at t-Mobile finally said there is no fix, so I should just wait and hope for a fix in the future. That was a week ago.
Does anybody have suggestions as to what I should do? I feel like they just gave up on me.
@tmo_marissa - you seem to be the one person who has had success with this. I'd really appreciate if you could help me too!!!!
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I recently switched from ATT to T-Mobile Amplified using an unlocked iPhone Xs. Visual voicemail is not working.
I've been through at least 10 people at T-Mobile over multiple calls, and heard endless \"do not worry we will take care of this\" statements. None of the solutions have worked. Got transferred to Apple and went through several layers of support there, only to be transferred back to t-Mobile. I begged t-mobile to try the solutions I've found on these message boards and none seem to have worked.
My last tech support at t-Mobile finally said there is no fix, so I should just wait and hope for a fix in the future. That was a week ago.
Does anybody have suggestions as to what I should do? I feel like they just gave up on me.
@tmo_marissa - you seem to be the one person who has had success with this. I'd really appreciate if you could help me too!!!!
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Visual voicemail is not working. I've been through at least 10 people at T-Mobile over multiple calls, and 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Another Visual Voicemail Saga (iPhone)","moderationData":{"__ref":"ModerationData:moderation_data:64732"},"body":"
Using a Samsung Galaxy S9 plus. Just switched to Tmobile, number port in from Spectrum, and new SIM card install.
Since porting and SIM card change, I have no VVM. Reading through here this definitely seems to be a carrier issue versus hardware. Going to try Uninstalling voice to text as others have had to do, if that doesn't work ill call. I hate phone calls. They make me cranky.
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I don't know if this is the same issue, but I've also been through MANY TMobile Tech calls. I have a Samsung Galaxy S20 5G (~2.5 yrs old). Visual Voicemail worked fine for me until 3 months ago when I had to get a new SIM card. VVM won't recognize the new card & just minimizes after I read the error message. Every time I call for tech support, the person eventually says there's a network problem, a lot of people are reporting the same problem, and it will be fixed in a few weeks. 3 or 4 calls with at least an hour on the phone each time. The really weird thing is, my wife has the identical phone and her visual voicemail works fine. She's never had a problem with it.
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Here's what fixed mine with the help of Apple Support. Go into your message app and act as you're going to text message someone. At the bottom of the keyboard, press the microphone icon. You will get a popup about using dictation for the first time. You need to accept this. Test by speaking and make sure your text is transcribed. Now, reboot your phone and wait a little while. Apple says this could take up tp 24 hours, but mine took only 5 minutes.
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So it’s a year since those last posts and it’s silencioso not resolved?
I just brought my one cell number from Verizon to T-Mobile last weekend. Now I can't set up or access VM at all. Using an iPhoneX I bought while on Verizon but it's been paid off ('unlocked') for 22 months. Running latest 14.0.1 iOS.
Es una serious issue for Apple and T-Mobile!
Let alone their customers who expect things to ‘solo funcionar’.
Sprint got so bad (started with 'em in 2001) I moved to Verizon a few years later. But after moving 200 miles into another state Verizon's coverage was terrible. Couldn't port my number onto US Cellular (excellent service here) so I went with T-Mobile.
Now this….
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Hi I seems to have the same issue. My VVM doesn't how up and I receive at instead.
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I have been dealing with this since I switched my iPhone X (Verizon Model) over to T-Mobile about 5 months ago. Thankfully I have had it fixed twice now and will share how it worked. THE FIRST TIME it happened was right when I switched, and it took about a WEEK to get it resolved, I was about to cancel it all and return to the GOLD DIGGING company I switched from (Verizon). The fix happened by having a rep turn off Voicemail to Text feature on my OnePlus plan. But it seems that depending who you talk to they say they cannot do that without cancelling OnePlus.
This next time happened today, I updated to iOS 12.2 Beta 2 and all hell broke loose and my Visual Voicemail Disappeared again. (just the screen that says \"Call Voicemail\") After a few hours trying the same thing over finally I asked for a Tech Agent (The first person you talk to will just know basic troubleshooting, but you need to have them move you to an \"Expert\") He said he ran a \"Location Cancellation\" on my line, pretty much remotely resetting my phone so it cannot talk to any towers and then reactivating it so it can again. Obviously it hung up the call and then I restarted my phone and when I went to VVM again, it said \"Set Up Voicemail\" so I entered a new password and recorded a greeting and now it works. I hope this helps some people having issues with a Verizon build iPhone X...
Let me know if anyone has questions!
PS : I want to be clear that before the \"Location Cancel\" I had reset my phones network settings at least 5 times, power cycled my phone a million times and also activated a new TMobile SIM and none of these worked....Make sure to ask for a Location Cancel!
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I had a chance to chat with Marissa to see what the ultimate fix was for the VVM (visual voicemail issues). From talking with her it sounds like this is a provisioning issue between the Voicemail to Text feature and the Visual Voicemail feature on iPhones. The solution was to remove the voicemail to text feature in our backend system to allow the visual voicemail to work. I recommend chatting with T-Force via Facebook o Twitter to have them review your account and features.
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Several people I know have been having the same issue on IPhones 6S, 8 and 8+. I was told by T-Mobile that it is a IOS 12.1 software issue. Had the same issue last year with IOS 11 that was finally resolved with an update. Looks like they broke it again in IOS 12.1. I hope Apple pushes a update soon.
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