Forum Discussion
Anyone notice a difference to the usage page?
I recently discovered you can't see the usage data for each of the lines. I inquired about it and was told this is a new layout (do to phone apps) and you can only see the usage data in your monthly bill. I voiced my displeasure. They said they would report the concern. Anyone else find it a concern?
So excited to share the good news! Usage details are back to normal 😁 I recommend logging out of your account and clearing history before you try again. I did on my account and it is loading like normal. YAY!!
glkaoneal wrote:
The first time I noticed it was at the end of billing cycle, so I thought that was the problem. But it continues to show this. I was told it was a new format. I was told my complaint would be recorded. I hesitate to call in b/c of the long wait and then I can't understand the person I am talking to.
The chat option use to be helpful but recently it takes way too much time.
The website has had some updates and formatting changes, but this page should absolutely have more information. I hesitate to tell you to call back in because this has been an intermittent concern for many people for a while. If you do call in, you want to make sure that they file a ticket for the situation and not just "record the concern". Filing the ticket directly engages the IT teams to what is going on so they can take a look at it. The more tickets that are filed, the more attention the issue gets and the more likely that it will get that long term fix.
Having the tickets filed is great because it does give the specific account examples that can help troubleshoot and fix the issue. With that said, I have also taken the conversations that I see over the Community and reported those up the chain. I am ready to shout from the mountain tops so we can start seeing improvement on this.
The first time I noticed it was at the end of billing cycle, so I thought that was the problem. But it continues to show this. I was told it was a new format. I was told my complaint would be recorded. I hesitate to call in b/c of the long wait and then I can't understand the person I am talking to.
The chat option use to be helpful but recently it takes way too much time.
glkaoneal wrote:
Thanks for the response. I am logging in as the account holder on my desktop. Below is what I get when clicking usage. Gracias
Thank you for sharing the screenshot! It is extremely helpful to better understand the situation. There is supposed to be a lot more information on that page. Seeing that raises a couple questions. When was the last time you were able to see your usage details? It may have to do with where you are in your billing cycle. What day is your bill due?
Thanks for the response. I am logging in as the account holder on my desktop. Below is what I get when clicking usage. Gracias
Hey there @glkaoneal Being able to see the usage details for each line is important for many reasons. I am curious why you are not seeing those details, so I have a couple questions. Are you going to the website or the app on your phone? Are you logging in with the Primary Account Holder line?
Thanks for sharing more information so we can get to the bottom of this.
