Assurant return damaged device package Empty!!

So a month ago when i wrote on here about this claim i was frustrated going back and fourth with assurant tmobile and usps. My only way i figured to fix this was to conplain and leave bad reviews. Anywhere i could including here. But the bad review that got me on the line with a tmobile representitive manager was through the text msgs tmobile sends after speaking to a regular representitive and i left all "0". The text msg comes from a 1112#. I got a call from a nice young lady named aria. She listened and understood my frustration and actually 3 wayed assurant and stayed quiet in the background and personally heard how dismissive their representatives were even after i mentioned how this was a recurring issue they had, and then spoke up and asked to speak to their manager. Once he got on the phone it was the same she was quiet and then stepped in when they tried to blow me off once again. And once she spoke up he explained that now my package arrived empty. And that when the packages are recieved from the carrier empty they are to make notations if the box is tampered with or if empty. In my case had niether. Therefore he said he would go look at the box/pictures of the box if it looked damage it was on the carrier. But if not he would cover it. And came back and all he could say was he would cover the cost and was able to remove the payment. This is rediculous i had to take a whole day off of work to deal with this nonsense considering how big of a company tmobile is. Definitely disappointed but very happy Aria was able to reach out and help me take care of this. Atleast now i know to make sure i personally take it to the usps window and pay for an insurance policy to make sure it doesnt happen again. I hope this helps somebody solve this. And if they charge u the money they will reimburse u the money but may take up to 30 days.

Phoenix78 wrote:

Looks like T-Mobile is the scam!! I filed a claim in May sent the damaged phone back now being charged for the damaged phone that Assurant says they never received. Same as all of the above. T-Mobile needs to get it's crap together and make sure their insurance is reliable and not a scam. SHAME ON T-MOBILE 

msstargurl wrote:

Same thing just happened to me. I got a charge for $800 on a a claim for a damaged phone I returned since May. They barely charged me in October for it. I called them the first representative said they received and scanned it but don't know why they didn't take the charge off, she said she would investigate. Called again today and they said they received it but the package was empty. I asked if the package looked damaged, she said no it did not only it was empty. She told me I have to file a claim with USPS but if this package is not insured this claim is pointless. The phone was inside the package its a fact. I asked her what if this is on their end their warehouse, did they steal it and is their footage and she said that's not available. I am so glad to read all these comments because it makes me feel at ease that it's not just happening to me but they are actually doing this. This is really wrong to do this to any person, I would never want anyone to feel this way. I pray that if they are doing something illegal that they are held accountable for it.