Forum Discussion
Assurant trade in - Sitting in PO box
I sent in my trade in devices last week using the shipping label from the order site. Now, the devices are sitting in a PO BOX near the final destination. I have tried reaching out to Assurant and t ...
tmkimler wrote:
I sent in my trade in devices last week using the shipping label from the order site. Now, the devices are sitting in a PO BOX near the final destination. I have tried reaching out to Assurant and t mobile but can't get a clear answer. The devices are due back next week in order to honor the trade in agreement. Has anyone seen this before?
Common situation. Assurant delinquent in picking up held packages at USPS.
https://community.t-mobile.com/accounts-services-4/t-mobile-trade-in-delivery-tracking-shows-available-for-pickup-now-instead-of-being-delivered-next-steps-47074
Elbob17 wrote:syaoran wrote:Assurant only picks up shipments from the depot every couple of weeks. This should not affect your trade-in or return.
Makes me wonder. Mine had the "waiting for pickup" designation for a week. Now it says: Delivery Attemp: Action Needed. It looks like it's going to be returned to sender (me).
Give T-Mobile Customer Care a call or reach out to T-Mobile through DM on Facebook or Twitter to see if they can have someone contact Assurant to make sure someone gets over there to either pick them up or make arrangements to have them redelivered.
