Forum Discussion
Autopay shutoff for no reason...
Super pissed… auto pay shut off for no reason and now I am being charged an extra 10 bucks on the next month, because I had to manually pay it… what is this T-mobile… super sketchy… remind me again ...
Yeah, autopay for my husband ‘s account & my account has been a Disney ride...Mr Toad’s Wild Ride! First, my account would NO accept money PERIOD! A supervisor finally overrode everything and forced it to take money (3rd try) at which point all 3 payments suddenly went through…🙄. Then, after autopay auto-disabled & had to be re-enabled, it finally worked….the problem was there was still a payment left on the account (prepaid will never reimburse for over-payments so those 3 payments just stayed on account) and autopay is supposed to use the money on account FIRST. However, autopay just charged the card early anyway so I had to turn it off to use the extra money on the account.
All during this, my husband's account was performing like a pro (charging to the same card as mine, 4 days early - perfect). Then, I turned my autopay off (so it would use the extra payments on the account and not just go get more) and HIS auto pay failed! FOR NO DISCERNIBLE REASON! 😮 ¡Caramba!
Or rather...Weeeee! 🙃
