Forum Discussion
Being charged for a phone I have returned. Help?
I am being charged for a phone I have returned. I have a tracking number and a receipt that I had dropped it off and the package got there. But I am still being charged $800. WHY???
¡Hola, @emokid_08!
That's a lot of extra money to be added to your phone bill. Our account experts definitely need to take a closer look at why we're not showing the phone returned in our system. Por favor Community-2153 via 611 or work with T-Force over Facebook/Twitter.
So apparently this is a T-Mobile issue, because I didn't have this problem before I was fully transitioned from Sprint. I took my return to a drop-off point and the logged it as received. The next month, I noticed it was still on my bill, and called SPRINT. They told me that they could see that I had dropped it off, so my responsibility was fulfilled. BUT... it didn't leave the drop-off point for three weeks, so it didn't get logged in as received until after the return window. So, even though they have the phone, and Sprint said I was good, T-Mobile is still billing me almost $1000 for the phone THAT THEY HAVE. Shouldn't this be grandfathered in since my initial business was still under Sprint? Make it make sense!!
