Forum Discussion
Being charged for a phone I have returned. Help?
I am being charged for a phone I have returned. I have a tracking number and a receipt that I had dropped it off and the package got there. But I am still being charged $800. WHY???
¡Hola, @emokid_08!
That's a lot of extra money to be added to your phone bill. Our account experts definitely need to take a closer look at why we're not showing the phone returned in our system. Por favor Community-2153 via 611 or work with T-Force over Facebook/Twitter.
Contact the CEO of T-Mobile on Facebook. That's what I had to do to get my issue, resolved. He assigned a team member from the CEO level to my case, and I was able to get my issue resolved quickly.
That is interesting, how do I find him/her on Facebook?
Can't believe this many people have been subject to this issue. I been with TMO for over 22 years. To have them just toss my concerns to the side is unbelievable. I used the label they sent me in the box of the replacement phone they sent. Took a picture and got the proof of delivery from UPS. They claim the warehouse didn't scan.
That's not my fault! There is a problem from the warehouse drop off point and where it should be scanned in. Now I am being charged $414 for a item that I have proof it was returned.
I have spoke with representative after representative claiming they understand and it will be taken care of. That was months ago.
Now I get a call saying they still don't have any there is nothing they can do. In other words I need to pay anyway. Not so. Who can I send my proof to and get this bill cleared?
Emailed Mike Seivert , but it won't get answered.
Someone at TMO seen this can you help. Really hate to switch after all these years as a loyal customer.
