Forum Discussion
Being charged for phone after returning back to Assurant...
Hola there,
I'm having a really stressful time right now getting the run around from T-Mobile and Assurant regarding a phone claim I have. The Merchant Return Labal states: PERMIT NO. 395 LANCASTER, PA Assurant YORK PA, 17402 625 WILLOW SPRINGS LANE STE A; RMA # 405-32835102-3.
I've been charged 300$ on my phone bill, despite returning this phone almost a month ago. When I call up Assurant they state the warehouse still hasn't recieved it. I feel like I'm being taken advantage of for a mistake on Assurant's end, and T Mobile says they can't refund the money on my bill. I'm literally at a loss for words, I sent it and feel like it's 100% their responsibility for not receiving it, what should I do?
Do you still have the information regarding the sending and receiving of the unit? What does your tracking info from the return label show regarding last location scan?
Just happened to me. Charged me 500 for a phone that was delivered acording to the tracking number but Asurant says the box was empty and that i have to contact the usps. Not their problem. Tmobile wont help either. Class action comes up im going for it. Until then im getting ready to go to verizon. What a shady company
I have all the proof that I returned the phone and they are still charging me for the device. I filled out the form that the previous person stated they did and still no response. I'm so frustrated I can't wait to cancel my service after 12 years they can't even retain their customers
tmo_mike_c wrote:
Looks like you posted another thread that was very similar to this one. Can you let us know if this was handled? ¡Gracias!
I have this similar problem i send the phone and they said the they got box but device wasn't in there i have receipt from ups that i came in and sent phone please help
Assurant is thieves and liars
Had one plus 10. Paid $3x.xx a month insurance
Phone broke. Sent in wit $49.95 to replace
They send back images damaged. They kept phone. Issued new one charged me $500
Theny bill went to $1495
Promising not to interrupt. Did 3 months cost $270 re connect fees.
Not resolved.
