Forum Discussion

tmdv2019's avatar
tmdv2019
Newbie Caller
Hace 3 años

Bill & Pay not working

Whenever I login, either on the mobile app or through the web, when I click on "bill & pay", it NEVER loads. It just sits with a circle going around. I have tried reaching out to customer service and they have no idea why on their end. Has anyone had this happen and how were you able to resolve it (if you were able to)? ¡Gracias de antemano!

  • I've also been having this problem for quite some time now.  Not sure what the problem is, but kinda weird that nobody from Tmobile is in this thread right?

  • Same here!  I have been tried many time and No luck.  If I switch bill to Mailing, they will charge $1.99 for detail bill.  I have paperless option and I set up for receiving bill through email, but I never received email either.  I set up auto pay, so I paid but I could not see detail bill.  They should fix the bill and pay.

  • mendelg's avatar
    mendelg
    Network Novice

    Same here! I have a business account and have not been able to access my bill for months, and customer support has not been able to get this figured out.

  • Feel6185's avatar
    Feel6185
    Network Novice

    I have the same problem. I have had better help from tech support vs calling customer service. I even went to the t mobile store tonight and they couldn't get into my bill to view the Individual charges. 

  • mmaso's avatar
    mmaso
    Newbie Caller

    Same exact problem for the past year.  It is an embarrassment for T-Mobile that such a simple thing fails and creates frustration. Whether on my phone, on my PC, or using different browsers, from different locations, pulling up the bill does one of two things:  1) nothing. It's like the button is painted on the screen for your viewing pleasure or 2). The spinning wheel of death. Once, for kicks, I let spin for 60 minutes.  I just need to see my bill monthly to submit for reimbursement.  It's not rocket science. I get it if the system is down for a day, or hey, even a week!  A year???  Seriously, I know some good programmers and web developers! 

  • nkim's avatar
    nkim
    Network Novice

    Same here!
    I tried from my computer as well as my cellphone. Every other page loads fine EXCEPT for the bill and pay screen. It makes me think that T Mobile doesn't want us to see the details of the bill and just expects us to pay :/