Forum Discussion
Bill & Pay not working
Whenever I login, either on the mobile app or through the web, when I click on "bill & pay", it NEVER loads. It just sits with a circle going around. I have tried reaching out to customer service and they have no idea why on their end. Has anyone had this happen and how were you able to resolve it (if you were able to)? ¡Gracias de antemano!
- blueshoonNewbie Caller
I've also been having this problem for quite some time now. Not sure what the problem is, but kinda weird that nobody from Tmobile is in this thread right?
- solution4reNetwork Novice
Same here! I have been tried many time and No luck. If I switch bill to Mailing, they will charge $1.99 for detail bill. I have paperless option and I set up for receiving bill through email, but I never received email either. I set up auto pay, so I paid but I could not see detail bill. They should fix the bill and pay.
- mendelgNetwork Novice
Same here! I have a business account and have not been able to access my bill for months, and customer support has not been able to get this figured out.
- Feel6185Network Novice
I have the same problem. I have had better help from tech support vs calling customer service. I even went to the t mobile store tonight and they couldn't get into my bill to view the Individual charges.
- mmasoNewbie Caller
Same exact problem for the past year. It is an embarrassment for T-Mobile that such a simple thing fails and creates frustration. Whether on my phone, on my PC, or using different browsers, from different locations, pulling up the bill does one of two things: 1) nothing. It's like the button is painted on the screen for your viewing pleasure or 2). The spinning wheel of death. Once, for kicks, I let spin for 60 minutes. I just need to see my bill monthly to submit for reimbursement. It's not rocket science. I get it if the system is down for a day, or hey, even a week! A year??? Seriously, I know some good programmers and web developers!
- nkimNetwork Novice
Same here!
I tried from my computer as well as my cellphone. Every other page loads fine EXCEPT for the bill and pay screen. It makes me think that T Mobile doesn't want us to see the details of the bill and just expects us to pay :/
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