Forum Discussion
Bill & Pay not working
Whenever I login, either on the mobile app or through the web, when I click on "bill & pay", it NEVER loads. It just sits with a circle going around. I have tried reaching out to customer service and they have no idea why on their end. Has anyone had this happen and how were you able to resolve it (if you were able to)? ¡Gracias de antemano!
I have a business account too. I haven't seen the detail bill since February 2023. Please fix this.
I have a business account. I need these to submit for our accounts payable information. I also have not been able to do this since around February. This needs fixed.
Contacted support many times. I can't review my bill since February 2023. Really annoying. Using direct page link, I still can view and download previous bills till January 2023. Can you please fix it already? Tried all browsers: Firefox, Chrome, Edge - useless, same problem persist no matter which browser you use, including T-mobile app. FRUSTRATING
In an era where seamless digital experiences are expected, it is disheartening to encounter such persistent issues with your billing system. As a customer, I deserve reliable and efficient service, particularly when it comes to managing my financial transactions.
I kindly request that you take immediate action to address these billing system deficiencies, as they have significantly impacted my experience as a T-Mobile customer. I trust that you will prioritize resolving these issues promptly and ensuring a more seamless billing experience for all customers.
same exact issue for MONTHS!!!! TMOBILE SERIOUSLY WHAT ARE YOU GUYS DOING??? HAS ANYONE FOUND ANY WORKAROUNDS???
Haven't been able to access my itemized bill for 6 months to expense via work. This is absurd and at this point I'm ready to switch providers
It's June 23, 2023 and this is still a problem. Absolutely no concern from T-Mobile about this most BASIC requirement of a service provider: offer a service, provide customer a bill showing the cost of that service. As my boss says, "billing is one thing, collecting is another". Maybe we should all refuse to pay the bill until they can show us documentation of exactly what we are paying for.
I am using Google Chrome and I don't have problem to view the amount of the bill or to pay online. The problem is when I click view bill (detail of the bill) or download bill, then the site shows searching, searching forever, never show up.
What browser are you u sing? Do you have script blocking enabled in that browser? I have no issues accessing my bill and paying it when using Microsoft Edge or FireFox.
Looks like a javascript file that’s supposed to load this is throwing a 404 error:
GET https://core.saas.api.t-mobile.com/billing/v1/billdetails/IC2093010-0971320874_31?mode=reduced 404 (Not Found) -- polyfills-es2015.7454c9bf8083d7129ab6.js:1
Hey T-Mobile, I’ll gladly fix this for you :)
